Support Forum

My account showed full and that I was using all 50GB even though I know I was only trying to back up 23GB of data. I've now deleted all data from my box drive and it still shows that 32GB of the 50GB allotment is used up! Seems from the community posts a lot of people are having issues with their storage showing as full. Anyone know what's happened here or has anyone heard from Box?

Hello - every account in our 8 person is getting the message "You have insufficient permission to upload". How do we resolve this?

Hi! Can you please run script that fixes my storage count? I just deleted 20+ gb files, now my Box is literally empty, but it shows that 23.4 gb is used of 25gb limit. Appreciate your help!  

Hello Team, my storage doesn't reset. Can you run the script for me please.

You do not have enough space to copy the item error with unlimited storage

I have erased all files/folders and emptied the bin, but the value of the storage used is not updated to zero even after 24 hours. The account is a personal one. Please check and fix.

  The Ctrl + Alt + Shift + B shortcut is not working.  

I'm unable to sync to the desktop app. Unable to add files. 

Hi Box Team,I am encountering storage_quota error occasionally, the account settings page showed 10 GB of Storage Used out of 10 GB, while the Admin Console page indicates around 136 MB of data. I cross checked this and can account for the 136 MB only by looking at different folders and files uploaded in them but can't account for the remaining 9.8 GB.Could you please assist us in identifying the source of this discrepancy and ensure it doesn't lead to future issues? Thanks

I cannot access my Box account when I use Microsoft Edge. I can only access my account using Chrome. Is this normal?

I got a new phone and my authenticator app has removed BOX. Now I am locked out of all of my client accounts. How do I reset this??

Deleting files does not recover space.They have also been deleted from the Recycle Bin.

External collaborator gets error if login credentials are invalid How can I log in?

I find it really frustrating that if a colleague sends me a link to a document which (obviously) opens the file in Box Web, I can't find out where it is stored without copying the file name and searching in Box Drive. Surely there should be a way of finding out the document location from Box web? I can't see any way to do this but maybe I'm missing something? It's not a massive deal, but it is a regular irritation for me and many of my colleagues.

Hello, Could I get some help emptying my trash on Box? I have deleted all items from my trash, but my storage capacity is still maxed out. Thank you for any help you can give!

We received an inquiry from our customer regarding Box. When logging in, they are prompted for a two-factor authentication code, but they don’t remember setting it up, and the code doesn’t seem to arrive on any of their devices. Please provide a solution.Thank you for your support.Best Regards,

I was charged $60 today for an account that I did not sign up for. I do not use this service. Customer service is telling me flat out that this is MY problem. This is incredibly poor business practice. I would like a refund, as I did NOT consent to this charge. 6/24/2024

I am being charged 10x the price I was quoted for the starter plan. I need help with making sure my account is updated to charge the proper amount on a monthly basis!!!!

Does anyone know of a why to sync a Box folder to OneDrive (or Sharepoint).  I am needing to collaborate with an outside team that does not use Box.

Dear team, I had deleted all files, removed access but still storage showing full please help..

An employee in our company moved a folder which includes a lot of sub-folders and files by mistake. After that, nobody can delete the moved file including sub-folders and files. Are there any good solutions ?

My storage limit appears to be full even though I deleted (and emptied trash) of nearly every file. Please help. 

An invited collaborator in another country received the following error message when attempting to sign up: Hmmm ... can't reach this page .... It looks like the webpage might have issues or it may have moved permanently to a new web address. ERR_TUNNEL_CONNECTION_FAILED. Any suggestions? Thanks

Is there a way I can find out if the people I shared the link to my file, has opened or viewed the file? I set up the link as "view only"  

Invitee not receiving invite by email