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Question

Value of storage used not updated

  • May 27, 2025
  • 2 replies
  • 7 views

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I have erased all files/folders and emptied the bin, but the value of the storage used is not updated to zero even after 24 hours. The account is a personal one. Please check and fix.

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I'm having the same issue. Also emptied all my files and still showing 32GB out of 50GB used.


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Dong-Chan, 

Welcome to Box Community! 

To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!