Support Forum

I need a refund issue for this subscription service. I signed up for it and was not able to review the video on this platform.

My folder that is named "Google" has no files. But my folder says 「12.3 MB/10.0 GB used」. Please clear my folder capacity. Then make my folder「0 MB/10.0 GB used」.

I get this message whenever I try to make change to excel file: Unable to upload changes to [file name] due to insufficient permissions. Your changes have been saved as a copy. Move this copy to a folder that you own to upload it to Box. How to solve this issue? I am granted a permission as "editor"

I keep getting this error.  I have rebooted, deleted Box and reinstalled it with no success, however I can still access Box from the app. It is a 2024 MacBook Air 13" M3 running the new operating system Sequoia 15.  Is this the problem?      

I attempted to reset my password for USAfx via https://app.box.com/login/reset anbd was able to rest the password but still cannot login into USAfx. I also cannot change my 2FA cell number. 

The person who owns our account left. We have access to their email, but when we send a password reset it does not send. Please help us gain access to our box so we can upgrade.   Thanks Ian

Hello, Can you please disable the 2-Factor Authentication on my account?   thanks!

when i enter the email address i want to access BOX from i get a message saying 'already taken'

Good Morning, Please see the message below sent to me from 'personal information-redacted' Box is not allowing her to edit or save changes. Can someone send her an email and troubleshoot the issue with her. 

Hi Box, When I try to change a user from member to co-admin, I get an error message stating "Admin and Co-admin roles must use a verified domain for the primary and secondary email addresses". Our company uses GoDaddy for web hosting and Cloudflare for DNS. I cannot figure out how to add the verification code to our domain setting; help would be appreciated. 

Hello, we have the Business Plan and are getting an error message that storage is full. We are supposed to have unlimited storage. I see others having this issue as well but no resolutions for the issue are posted. Can someone please help?

I need a description of what the 'Stamp' field contains.  I've searched pretty much everything and cannot find out what it looks like in use or in the signature log.  Are there screenshot examples of a stamp field anywhere?

Sir My name is Sami fahim azem I have account name 'personal information-redacted' I deleted old data with folder name 2021 Is have important data with many file for each folder. Is possible to recover folder 2021 Thanks a lot Sami azem

Dear Box Support Team, I am experiencing an issue with uploading PDF documents to Box after opening them in Adobe Reader on my Android device. All necessary permissions have been granted, but the upload still fails, resulting in an "Unknown Error." Even when I download the file and attempt to upload it as a new version, the same error occurs. Could you please assist me in resolving this issue? I appreciate your help in advance. Kind regards, Maxim

Can someone from box contact me, all my files have totally disappeared

I deleted a lot of files yesterday, but my storage has not been updated since yesterday morning before 8am. I am unable to change files in my box account because it still shows it is over 112 GB. It is not. Please assist. Thanks. charles

Is there a way to distribute docs across multiple service accounts to avoid API rate limits? I'm trying to index Box with Glean and running into limitations as all my docs are tied to a single service account. I don't need increased rate limits in perpetuity (so please don't try to upsell me), just for a week. 

Hi every one. I'm new to box and i'have a "Unsupported file sizes" with a "Failed to upload" problem with +250MB file (work fine with less than that) on my QNAP Hybrid Mount app. I've signed in with my free account but the Share Folder where I upload the file is a Business Pro folder and I'm an Editor of that folder. Anyone with the same problem or a way to fix this? Tnks in advance

Hello, We need to transfer Box Admin privileges from our current Admin, Tim Sullivan to Jyothi Venugopal. We have reviewed several FAQs and other articles in this regard, but unable to do this or find a solution. Please assist accordingly! You may reach me at 'personal information-redacted' Thank you! Jyothi  

The sign-up link has expired and the sign-up has not been completed. I'm sorry, but please resend the account confirmation email.

I have had significant Box drive sync performance issues all weekend and continuing this morning (Monday). There is nothing wrong with my internet connection. I have uninstalled and reinstalled the app and the problem persists. I get a "New problem item" notice with most documents indicating that the file failed to transfer. 

すでにBOXユーザーの個人を、ビジネスエンタープライズ内のユーザーに追加したいですが、メールアドレスを個人で使用しているため組織内でユーザー追加できません。通常は名前とメールアドレスで組織内に追加できると思うのですがどうしたらいいですか？

I have photo with a caption in the IPTC field marked "Description/Caption" but when I upload it to Box, nothing appears under "Description". What IPTC field needs to be completed to populate "Description" once uploaded to Box? 0    

Hello, how can I change my app address to better match my company name? The name that I used when signing up must have already been in use so Box added a 2 to my company name in the app address. I would like to change it to something else more applicable.  Can you please change the 2 after my company box login to "ma" in the app address. If you have to add ma to the end of my company name that is fine.  Thank you. 

Hi,  We have just installed the demo of NetSuite Box SuiteApp on our Sandbox account. When we navigate to different records (purchase orders, sales orders etc) and go to the Box Content subtab we have to login each time. We have Box logged in on a separate browser tab but still get prompted to login with each change of record. How does a user stay logged in so when navigating around NetSuite they do not have to repeatedly log in to Box? Also, when we do login and access the folders in Box, if we are on a Purchase Order record, we have to click through 3 folders to get to the folder specifically for that PO. We were under the impression that if the user accesses Box from a particular record they would be immediately directed to the folder specific to that transaction record. i.e. if the user is on PO record 'PO1234' and they navigate to the Box Content subtab, they need to be able to immediately see the folder for PO1234 and not have to click through multiple parent folders first.   Ple