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Question

Windows - Box Sync fails to install

  • May 27, 2025
  • 1 reply
  • 10 views

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I am receiving the below error when attempting to install Box Sync

sup01J9VJESYK65M3FDRSNVA9FQK3.png

 

Box was installed previously but I've had to reinstall, are there any manual cleanup files that are needed?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Now resolved. Issue was the local app data folders needed removing as well as program files. 

 

Then a simple log off and back on.