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Hi,


I just checked on 2 Windows machines which I was connected to them remotely using Parsec: If you don't have the Box tools installed, you won't be able to install and start the Box Edit services, nor those processes..


The solution:


  1. Logout from the Windows machine and disconnect from the Parsec host

  2. RDP (or physically) login into the machine

  3. Install the Box Tools

  4. Logout

  5. Connect using the Parsec.

The Box service upon login will start and you'll be able to edit files locally with the Box Tools.


Could someone from the support team - add this to their KB please? I'm sure I'm not the only one who has this issue.

Hi Dorin,


Welcome to the Box Community!


We appreciate your feedback and would highly recommend that you send this directly to our Product Team through Box Pulse for possible consideration and implementation in the future.


Our product managers review these requests and take them into consideration for future product development.


We really appreciate the time you took to help us improve. Thank you for posting!

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