Support Forum

Not sure how to get the account on my Enterprise account

I have a user who is copying a folder containing Excel file templates and pasting the copied folder in the same location. The files within the pasted folder are all corrupt. Is there a specific reason this is happening? The user is performing this task on a laptop using box drive.

I am trying to use the Managed User bulk update from the Managed Users section of the admin console. I am trying to add a new group to some of my users. I first download the current users excel sheet, then update the group column by adding my new group delimited by ";". When I then upload the saved changes, I get a confirmation email stating that the updates were saved successfully. However, when I check back in through the admin console, the new group still remains unassigned. Re-downloading the user report also does not show my updates.

Hi, I need to delete those custom apps:

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This is very irritating. Last year I was invited by a third party organisation to their box.com instance so they could share some documents. My own organisation has just procured box.com account. I need to work on an urgent project using box but my own organisation can't join me as a user because I am already linked to a third party. This is an insane scenario. They have tried multiple times to send me invitations to collaborate but they are not coming through. Utter madness. The only solution I can see is to setup an alias email account, which seems a frankly absurd suggestion.

Hi! Some of the other posts here say to use a different browser but that doesn't work for me either.  I've been sending signature requests fine yesterday and today the button is grey. I dont see where to submit a support ticket.   Thank you!

Currently, two of my colleagues is facing an issue where she is not receiving registration emails from your system, which is preventing her from accessing the BOX system. This system is very important for our communication and document sharing. Could you please provide any advice on how to resolve this issue? Your assistance would be greatly appreciated. Thank you very much.

Yesterday October 8th, I got an email from Box.com telling me that somebody downloaded some files.How can know who it is?I have a free plan.Best regards,

I need to change our domain from gala.jp to megazonejp.com. gala.jp is a subcontractor that managed our company in the past please help.   Thanks.   Emmanuel Reyes

Hello to whom it may concern,  I am an intern working with the VA  and I am having trouble accessing the documents they are sending me.  I made my email the exact same but I can't find the invitation I need to accept. I looked in both my inbox and my spam folder.  How can I find this invitation to access the VA's documents in my box?   Thank you and have a great day.

私は無料ユーザーです。招待されたフォルダは半日で消えてしまいました。相手に聞いてみたのですが、削除していないとのことでした。 何度試しても半日後にはフォルダが消えてしまいます。 無料ユーザーはフォルダを共有することができませんか?

確認メールの有効期限が切れてしまったので、再送信してほしいです。

When opening a box note from the ios app an error message appears: “impossible to charge the element”. Opening via laptop works…

私は無料ユーザーです。相手から招待された共有フォルダが半日後に消えます。無料ユーザーはフォルダを共有できませんか?

Hi- I reached out to you 18 days ago- I have a client that has 2 Factor Authentication that they did not set up that they need removed. Ann responded to my inquiry with a link, but the link did not help. Please help me.

Hello, is it possible to update the "Custom Subdomain"? After the update, what happens to the existing links?   Thank you 

กล้องดิจิตอลและอุปกรณ์เสริมความรู้ความสามารถในเรื่องการใช้งานในด้านต่างๆ

My Box Drive Desktop will not open. I am running Windows 11 Pro. I have deleted, reinstalled and restarted my computer.

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I keep getting an error message when trying to add a user. It is the same error as this previous post: https://support.box.com/hc/en-us/community/posts/23448034129555-Can-t-add-new-users-getting-an-error-message.  Please advise as soon as possible.

Hi need help please box wont launch.

This needs to be a priority! Without this support we may have to use another platform.

https://support.box.com/hc/en-us/community/posts/34029636972051-Unable-to-receive-email?page=1#community_comment_34221962251411We have conducted the following checks: I have checked the spam folder and confirmed that the email is not there. I have confirmed that Box messages are not being blocked, and other members are receiving messages without issues. I have confirmed that the email address is correct. We received confirmation from the administrator that the address is not on the suppression list. I have verified that no scan is being performed on the email. Could you investigate the issue if I provide the problematic email address?

I would like to request support to delete a user who was previously enrolled while keeping their account.