Support Forum

Hi I am trying to add a user to my Business Plus plan I just upgraded to, however it is saying the user already has an email in use and I can't add him.

I have granted a person co-admin in order for them to run reports I gave them the following settings Enabled run new reports and access existing reports When the user tries to run reports or if I login as the user and try we get this error: Your account does not have permissions to upload this report output. Please contact your company's Box admin for permissions to create a 'Box Reports' folder and create files and folders within that 'Box Reports' folder. The user can see the Box Reports folder and create and upload files and folders but reports still don't run. How do we correct the problem?

Hi, I am not getting option to invite the existing mail id to enterprise subscription. Please support us on this.  

When I logged into my Box account today I was greeted with a message (in red) that my "Your starter account is in overage". What does this mean and how do I resolve it?

Please run the script to reclaim my storage space. I have deleted many files and the storage amount remains the same. Thank you.

How do i set up 2 part authenticator?

I recently upgraded my version of Box and now the copy and paste function is not working.  This is an essential feature.  Is there any solution to this?

When I first log into box.com, it's asking me to accept the Terms of service. When i click the "agree" button, I get an error message. See below:

For some considerable time now, I have been trying and failing to to follow these instructions to set the Box Sync folder as the default Location for Documents in Windows:https://support.box.com/hc/en-us/articles/360043694994-Setting-Box-Sync-as-a-Default-Save-Location-in-WindowsThe problem is that whenever I reboot, the location is reset to an unsynced "old_Box" folder that I didn't create. This folder isn't even in the Box sync folder hierarchy. The same happens if I move any of the special user folders, such as Desktop, to a Box folder location too. It appears to work fine with OneDrive and Google Drive, but I'm not using those; so what is the problem with Box? Am I doing something wrong? The link above seems to imply that this is possible. I even tried running a script to reset the locations of these folders in the registry, but it doesn't seem to make any difference following a reboot. I also made sure the sync folder was marked for offline use as well. If I just have a sync folde

We have 2 companies. I mistakenly sent the shared folders for KKOS lawyers before I added the employee seats in Main Street Business. I have removed all external shared email addresses from both companies, but it still won't let me add their seats.   Please help as soon as possible. 

  I cannot use the code generated by Authenticator App to complete the MFA process. Please help !

Hello, is this how you contact support?  We're missing some files.  Wondering if I lost access or if someone on my team deleted them or if there is another problem. I need to provide links to support but I don't want to share them on a forum.  

I am tired of erase archives to free up space and although now I may have a maximum of 5 GB, it says I have 49 GB of 50 in the box, I need you to help me and run the script to free space please..... let me know when it is done to continue enjoying BOX please

I am setting up a "Business Plus" account for my company, and have verified my domain and have forced SSO for signing in using Okta. How do I handle managing users that had previously signed-up for personal accounts using my verified e-mail domain. I can't add Okta users that have the same email they used to sign-up for a personal box account.

Hello all, I have BOX free account and today  logged into and majority of my folders are missing. I looked into my trash and they are not there. They were there/available and accessible yesterday. Any Help?   Brian

I have a user that is unable to open Excel files, rename files, create new files, or delete folders. They receive a pop-up that says "Invalid Device" and "Catastrophic failure" whenever they attempt. They are able to work normally within the web platform, but not within mounted volume in File Explorer. The user is using Windows 11, Box Drive. Box Sync is not installed.

It says my account is locked, but I put my email in and don't get an email to get it unlocked.

How do I get Box to start syncing voicemails, text messages and call recordings again?

Please re-send verification email and the one received expired.

Hello, I am attempting to transfer ownership of a folder but continue to receive an error   "There was a problem while trying to transfer item ownership to xx"   this happens when I try to transfer ownership only, and doesn't happen if I change roles to co-owner. 

How do I move a sound file from recents into a specific folder?

Good morning: I am sole user of my Box account and do not share folders. I do access Box through 5 devices. On one of them when I log into Box no folders appear. The screen is blank. Where are my folders?

Hi, My storage says is full but the size of files does not reach 10 GB but displays 49.9 GB of 50 GB and trash is empty  Can you inspect what is wrong? Thanks

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  I've tried the work-arounds listed in community posts (press Save twice; email in all lowercase), but they don't work.

My folder that is named All Files has no files. But my page says 「321.8 MB/10.0 GB used」. Please clear my folder capacity. Then make my page「0 MB/10.0 GB used」.