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Question

Email already used in a Box account but not associated with an enterprise

  • May 27, 2025
  • 1 reply
  • 7 views

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Hi

How do I solve this? Past posts say "raise a ticket" but all I can do is post to this community.

How do I contact support? 

Worst onboarding experience ever.

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Gerrard, 

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

Thanks for posting!