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Question

unable to upload files into the invited shared folder

  • May 27, 2025
  • 0 replies
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Gooday mate. 

I am "Box Individual (free)" user, and I have been invited by a company that has a "Business Plan" or higher plan  to share a folder.
However, I cannot upload even files of around 2GB to the shared folder. Based on the information at the URL below, I believe files up to 5GB can be uploaded.
What's wrong with this case?

https://support.box.com/hc/en-us/articles/360043697314-Understand-the-Maximum-File-Size-You-Can-Upload-to-Box

"Alternatively, a free user collaborating on a folder owned by an Enterprise User can upload files of up to 50 GB in size in this folder."

Does anyone help?

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