Storage over full, but it is not. How to reset or fix storage figure?

Hi, 

Welcome to Box Community!

Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after 24 hours, please inform me and we will investigate further.

For reference, you can visit this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
 
Thanks for posting!

Best,
Ann

Hello again,

The storage overlimit has not been corrected yet (it's been like this for over a week).  Please investigate and advise if I can assist in any way.

Txs!

Hello Hello,

Is there any update on correcting the storage amount available on this account?  Please let me know when you can.  Thanks so much.