Support Forum

I have a box account and am able to login; however a co-worker shared a link to joint folder with me and when I click the link in the email and log into my account, the folders are not there.

The information about the total memory used is incorrect, it tells me that the capacity is full but it is actually empty. Please run the script you normally do to fix the problem, thank you very much.

I registered a secondary address in my account settings and was supposed to receive a confirmation email, but I didn't receive it. What should I do?The target email address is　<ono.yuji.z8f@jp.nssol.nipponsteel.com>

What is the simplest way to transfer files from Google Drive to Box? I see a lot of third party options. Is there a feature in Box to do this or do I need to download everything and then upload to Box?

Publicly shared links broke this morning.  You can access the main share BUT trying preview anything below that the user gets taken back to logon screen.  This is causing serious problems since we share content with a number of customers. Emailing the customer these files isn't a viable option....  Please let look into this issue...  

This morning it seems our clients are not able to access any of our shared links and are getting redirected to the login screen. Is there a work-around or fix to this? This is a critical use case in our business.

I am having trouble with the token duration; it expires in 60 minutes. I would like to know if there is a way for this token not to expire, as I use rclone and it requires a fixed token.

For some reason, despite checking that my account automatically accepts incoming collaboration invitations, I haven't received an invite for a folder to collaborate on, and when I click the link to the folder, it says that the content is unavailable to me. I've checked my spam/junk folders, and there's no invite there, either. On the collaborator's end, it says that they invited me to the folder, but my account is marked as "Pending." Are there any workarounds? Any help would be greatly appreciated. Thanks!

We link 100% of our support site documents from Box and sometime over the last 24 hours they all stopped working.  New links also do not work.  Please advise our support site is down as a result.

しばらく使用していなかったアカウントにログオンしたところ、次のメッセ―ジが表示された。「要求の処理中にエラーが発生しました。このメールアドレスに関連付けられているアカウントは、オンラインの再有効化に使用できません。お支払いのサポート窓口 (+1 650 329 1210またはbilling@box.com) までお問い合わせください。」と表示されるどうすればアカウントを復活させられるか案内してください。 I logged on to an account I hadn't used in a while and got this message: "An error occurred while processing your request. The account associated with this email address cannot be used for online reactivation. Please contact Billing Support at +1 650 329 1210 or billing@box.com." How do I reactivate my account?

I need to add a user that has setup their own Box account.  We realized that we now had 2 so we canceled that account, but now we cant add him to our first one. 

Hello, The folder that I had access to has disappeared for some reason. I asked the admin to reshare access again, but the folder is empty, across all my devices and even when logged in from the browser. If anyone can advise.   

Hi - I just switched from Box Sync to Box Drive, and while Box Drive integrates with macOS Finder, I can't figure out how to make Box Drive files visible in either the 3rd party Path Finder or ForkLift file managers. Is that not possible with Box Drive?

I signed in through Google. Now a client wants a password to access a shared folder. When I try to set a password, an error shows stating "problem occurred while setting password." What is the fix for this?

How to mark signature position in the document when creating box signed request.

Apparently a few documents did not upload during a Teams call - and now I get an error message every time I open Teams.  It's very annoying that there is no obvious way to delete these messages - a real flaw in the program.  Any suggestions?

ログインすると、「パスワードの有効期限が切れています。メールアドレスを入力してください」というメッセージが表示されます。新しいパスワードの作成方法についてお送りします。指示の指示に従ってメールアドレスとパスワードを入力しましたが、パスワードリセットのメールが届きません。どうしたらいいでしょう。 確認したところ、メールアドレスは120日以内に使われていて、誤って削除されていたようです。このアドレスを再度使用する場合はどうすればよいですか?

Box Team, I shared a single folder with several important recipients. You sent four automated reminder emails to them between the hours of 9:44pm and 1:49am... (!!!) This makes me appear unprofessional and obnoxious - NOT ACCEPTABLE. Why would this even happen at such an unnecessary cadence? Please remediate this as soon as possible, you are making your customers look foolish. I cannot even find options that allow me to definitively correct this. Please advise. Matt

Hello Box Support Team, I’m experiencing an issue where users can open a shared folder link and view its contents, but when they try to open any individual files, they’re prompted to log in. I’ve double-checked the sharing settings multiple times and confirmed that they are set to allow open access without requiring a login. Could you please advise if there’s an additional setting I might need to adjust, or if there have been any recent changes that could be causing this issue? Thank you for your assistance.

One of user <personal information-redacted> is not receiving email to collaborate in BOX or change BOX password. Please check and resolve this issue at the earliest

Hi, a client has added me to their Box folder. I am unable to sign the relevant access documents to see the folder. It asks for current password & new password. I have not created a password, and when I try in account settings it doesn't work.   Can someone please support? Thanks

I've been shared files by another user, who has provided me with a link to the location of the files, but when I click on it I'm told I do not have permission and I should contact Support. There doesn't seem to be a direct line to Support, so here I am. Any help would be useful. Thank you.

Hi there, I’m looking for any resources to assist me with migrating ~6TB of data from Box to a bucket in Google Cloud Storage. I’m hoping there is a way for me to get access to my data in some kind of bucket/blob location and initiate a cloud-to-cloud transfer but also looking into the developer docs to run this as a rate limited script.

Good morning! My office has a Box account under the email of a previous employee who has left our office, so we cannot access the account anymore. I assume this may be because the email itself was deactivated when this person left the office. I would love to see if we can get access to this account again. Please let me know what the next steps would look like - thank you so much!