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Adding new user

  • May 27, 2025
  • 1 reply
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C
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I am not able to add a user because "Email already used in a Box account but not associated with an enterprise." How do I resolve this?

    1 reply

    C
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    Hi Stuart

    Welcome to Box Community and glad to assist!

    You were prompted to this error because the affected user has an existing free account. To address this issue, add the user and after receiving the initial error message "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

    For more details, you can visit this article.

    Thanks for posting! 

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