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Question

The system won't let me change or set a new password for my account.

  • May 27, 2025
  • 1 reply
  • 15 views
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I have created the box account (individual, not business) via Google account integration.
Now I'm invited to join the clients' folder and it requires me to set a stronger password.

Since the account was created via Google account integration, my account currently does not have a password. I tried to manually set a password by going into account setting but when I set the password the system returns an error message.

Please give me step by step process on how to set my password.

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi Ken,

    Welcome to Box Community and glad to assist! 

    You can reset the password for your Box account, please follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting! 


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