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I have created the box account (individual, not business) via Google account integration.
Now I'm invited to join the clients' folder and it requires me to set a stronger password.


Since the account was created via Google account integration, my account currently does not have a password. I tried to manually set a password by going into account setting but when I set the password the system returns an error message.


Please give me step by step process on how to set my password.

Hi Ken,


Welcome to Box Community and glad to assist! 


You can reset the password for your Box account, please follow this process:


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.


    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email.


Thanks for posting! 

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