Seems like this requires individual assistance -- I created my account with Google and now I can't set a password, which is required to access some client files. Please assist!
Hi Kristin,
Welcome to Box Community and glad to assist!
Try to reset the password for your Box account, please follow this method:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
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- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.