Question

The change of the mobile phone number has made two-factor authentication impossible.

Hello.

I am logging in with another account to inquire because the account I want to change cannot enable two-factor authentication.

Please let me know how to deal with this.

I would like to contact you individually regarding the email address of the relevant account.

Thank you.

Hi there,

Welcome to Box Community and glad to assist!

Since it's a login issue, please contact Box Support with your affected Box account and use this link.

The link provided will allow you to open a ticket if you have trouble signing in.

Thanks for posting!

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