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Hello.


The change of the mobile phone number has made two-factor authentication impossible.


I am logging in with another account to inquire because the account I want to change cannot enable two-factor authentication.


Please let me know how to deal with this.


I would like to contact you individually regarding the email address of the relevant account.


Thank you.

Hi there,


Welcome to Box Community and glad to assist!


Since it's a login issue, please contact Box Support with your affected Box account and use this link. 


The link provided will allow you to open a ticket if you have trouble signing in. 


Thanks for posting! 

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