Hello,
The account that I am about to invite to the organization is unable to pass multi-factor authentication.
Could you please let me know how to disable two-factor authentication?
Question
I Would Like to Reset Two-Factor Authentication
Hi there,
Welcome to Box Community and glad to assist!
Since it's a login issue, please advise the affected user to open a new ticket and contact Box Support using this link. The link provided will allow you to open a ticket if you have trouble signing in.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.