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Hello,
The account that I am about to invite to the organization is unable to pass multi-factor authentication.
Could you please let me know how to disable two-factor authentication?

Hi there, 


Welcome to Box Community and glad to assist!


Since it's a login issue, please advise the affected user to open a new ticket and contact Box Support using this link. The link provided will allow you to open a ticket if you have trouble signing in. 


Thanks for posting! 

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