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Reactivating a deactivated user

  • May 27, 2025
  • 1 reply
  • 81 views
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I am trying to add a user to a folder but when I add the persons email address i get the message that the user is deactivated and cannot collaborate.  How do I correct this so I can add this person to collaborate on a folder? 

    1 reply

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    Hi Douglas, 

    Welcome to Box Community and glad to assist! 

    It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team. 

    Thanks for posting!

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