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Question

Reactivating a deactivated user

  • May 27, 2025
  • 1 reply
  • 17 views

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I am trying to add a user to a folder but when I add the persons email address i get the message that the user is deactivated and cannot collaborate.  How do I correct this so I can add this person to collaborate on a folder? 

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Douglas, 

Welcome to Box Community and glad to assist! 

It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team. 

Thanks for posting!