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Question

Log-in via Edge

  • May 27, 2025
  • 1 reply
  • 8 views

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Usually when someone sends me the link of the file (on Box drive) the Microsoft Edge pops up and I enter my email and password, I can not log in successfully.

However, if I use the same link through Chrome, I can log in without any problems. What is the issue? And how to solve this issue?

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Toshiko, 

Welcome to Box Community and glad to assist! 

To get a closer look, could you send a screenshot on what it looks like when you're in Edge?

We'd love to further assist!