Support Forum

Why does my free account have no download option? Do I need a paid account to download files shared with me?

We have Business Plus so we would have unlimited collaborators outside the company. However Box is not allowing to add collaborators outside the company. Under Settings for a folder, the box is checked to "Restrict collaboration" to within our company. The box is greyed out so we cannot uncheck it.  

I support users in Box at my company. I have someone who says that her workflow, up until recently, was to open a pdf in box and then select the open button to then open it  locally. Now, the option is to install Box tools to open locally which she doe not have permission to do. In the past, to open locally, she would click the open button and then choose to open on desktop. Now, that option seems to be gone. She's fine with downloading for now as a workaround but just wondering if they made this a permanent change or if its accomplished some other way. Thanks in advance for any feedback Attached is a screenshot of the workflow.  

I can't access my box files because it's making me type in former password before choosing a new password and I don't remember former password! So I can't access my files! Help! 

Hi can you please empty my trash folder for me, every time I try it says it can't delete them. Thanks

I have a user that is not receiving his confirmation email.  Is there a way to fix this?

Something changed now company wide we cannot make a copy of a google document. "Make a copy" is greyed out along with "New/Document". When opening a google doc that is stored on box we are asked to sign in to google every time, which is different. I've gone through every support article I can find and so far have: Cleared the cache made sure 3rd party cookies are enabled uninstalled box in google admin company wide, then re-installed disabled google integrations on box admin then re-enabled.  checked google settings to make sure users should have correct permissions.  To no avail. Any ideas? Thanks in advance. 

When I send a document to my director for some reason his signature is way too small, is there a setting on his end he needs to go into to correct this. Everyone else who signs the documents are fine. Thanks, Nilda

How can I get the embed widget to work on mobile? PDF files will not load at all.

I invited a free user to our business account and the user is unable to accept the invitation because the the user's account login prompts for a MFA code that they don't have.

Hello Box folx, We use Box Sign. When sending documents for four or more signers, the colors for signer #1 & signer #4 are nearly indistinguishable, especially for anyone with limited color processing/color blindness. For reference:All other signature boxes vary widely from each other. Given the nearly endless range of colors available, it would be extremely helpful if Box:1) changed the default color of either #1 or #4 to better differentiate the two items; and/or2) allowed admins to customize the signing box colors to better fit branding requirements. Thank you. 

Hello, I have created a new user who is not receiving the email verification.  

Where do I find the QR code for 2 factor authentification? 

I'm trying to access Box Drive via File Manager+ on a smart TV. But I'm not getting anywhere. I get a BOX login window, I fill in the fields and click the "Authorize" button, after which I get the following window: "Having access to your Box account, File Manager+ (the name of my application) can: read and write all files and folders" I cannot use a standard smart TV remote control to do scroll to the "Grant access to Box" button. What do I need to do to successfully connect to BOX?

We have a folder named "Management Companies" and it is not showing now. How to retrieve and need details of who have deleted it.

One of our colleague is unable to access Box link as its expecting 2FA authentication but they are not getting the SMS/Messages with OTP/Pincode

HiI have a new user added to box, now I want to add that user as Collaborator to all the Folders in “All Files” means the user will have access to all the content on Box. So, How add a user as Collaborator to all parent folder. I know the manual step, one by one, but is there any one multiple select option, please explain with images.

What I want to share through Box is saved in my voice memos, I am not sure how to share it. The voice memo can’t be dragged and dropped. The t needs to be attached. How do I do that?

Hi  We noticed a change in behavior while generating an access token for the Authorization Code Grant Type in Box. Previous Behavior:Upon successful authorization from the Box Authorization dialog, the client application would receive a callback notification automatically. Current Behavior:After authorization, the user now needs to manually click the Grant Access to Box button to receive the callback notification. Can someone confirm this behavior change in the Box Auth Dialog and provide details on when this change occurred?            

I would like to restrict the global IP addresses that can log into my account for security enhancement purposes.I changed my plan from Business Plus to Enterprise, but I can't find the settings. How do I set this up?

I upgraded to a business account to enable email uploads, but the functionality is still not appearing under settings.  Is there any further step I need to take?  I have read the support forums on this topic, but it refers to options that are not showing up under settings for me.

I have Box.net For Windows installed on my computer. The icon does not show in the taskbar nor does it show in Windows Explorer. I have tried uninstalling and reinstalling the box.net on my PC. After installation, nothing shows up.  The BoxUpdateSvc is running.  What are some possible fixes?

Ive reduced my files to almost nothing and the storage still shows 10GB used. Refreshed multiple times!

Hi, I no longer have access to the authenticator app and my backup codes no longer work, please I need help logging into my account.