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Unable to change password

  • May 27, 2025
  • 1 reply
  • 58 views
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I am trying to open a shared document, but it says I first need to create a strong password. Since I used Google sign-in, there seems to be no current password. I get an error message in the account settings.

    1 reply

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    Hi Leka, 

    Welcome to Box Community and glad to assist! 

    In order to setup a password for your Box account. You should follow the steps below. 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

    Thanks for posting! 

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