I had a problem because I was over my 50 GB quota. I removed many files, and after about an hour it showed I was down to 16GB BUT I still have 45 files not syncing because of 'Sync Failed: Box Quota Exceeded' . This is about 12 hours after I cleared out my Box folder.
Hi there,
Welcome to Box Community and glad to assist!
We highly recommend switching to Box Drive.
By installing Box Drive using this link, Box Sync will be automatically uninstalled. Rest assured, any files that have not yet synced to Box will remain safe in your old Box Sync folder.
To learn about the differences between Box Sync and Box Drive, please see our article Switching from Box Sync to Box Drive.
For more information about Box Drive and its basic functionality, please see our article Using Box Drive Basics.
Hope it helps! Thank you for considering this change!
I have the same issue, even resorted to removing all of my files from box and the site still shows I am exceeding my quota
I do appreciate having a response, BUT the 'solution' seems like a no solution because I am being forced to switch to a different application that works in an entirely different way. I use my Box Sync on 4 devices. As I understand it, Box Sync's default is to have everything download on each device unless you state NOT to sync. But it appears the Box Drive only downloads to the devices if you force it to. If I have no internet access and I did not download to said device then I have no access to my files. Not good.
So can we discuss a way for Box Sync to actually correctly know the available data so it will sync correctly??
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
