Support Forum

The used quota showing in my account seems much higher than expected. I think my account may be affected by this known issue.  Please can you check. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Hi I have something urgent that I need support. I recently signed up for Box with business plan, but I accidentally typed with wrong email address. I am writing this with a different account that I created with the right email, but what should I do? I need some technical support and guidance ASAP.  Thank you

Hello,  I have again the problem that the used storage number is wrong. There are about 5-10 GB of data in my account but it shows 58GB of 50GB used. The used data was wrong before but no big problem because there were still 40GB free. But then the error went worse when I moved a folder with about 30GB of data that I just uploaded. The used data display went from 43GB to 73GB. It just added the amount even it was only moved. The data is now deleted. Please run the script again. Is there anything I can do to avoid the error? Greetings Damien

Hi I am retiring from my business and will no longer have access to the Box account run by the business.  it will be transferred to the new business owners.  I wish to move the folders holding my personal information to my new Box account.  I have followed the steps of inviting my new email address in as an editor, and then changing to co-owner (owner is not an option ).  However the access given to my new Box account is temporary and if I delete the test file in my business Box account it is deleted in my new Box account.  How do I move the folders from the old business Box account to the new one please. 

Hello there, I am using box for about 2 years now and I am very happy with what you are offering in free plan. Now my requirement are changing which will require more space, I was thinking to use your platform rather then going for some other platform and I need to scaleup for Personal Pro plan for about 1 year and then once my work is done can I downgrade it back to free plan? I understand that the only concern will be of the space like in free plan we have 10Gb and in Personal Pro you are offering 100Gb, so I will ensure that the files are reduced to 10Gb or less before making the switch. So again once my work is done can I safely downgrade it back to free plan and will cause no harm to my existing data?   ThankyouKalpesh

Every time i want to delete a file from box cloud on my desktop, it pops a message asking if im sure that i want to delete that file, is there any way to disable that double check prompt? Looking forward to hear from you.

I am using one Box Sync account and I use it on my laptop and PC. In one particular folder I have files missing however they are present on my other device in the Box Sync Platform. How can I complete the folder?

Why can't select multiple files to print at the same time or save all of the files to a PDF?

I am displaying the box file information via iframe on salesforce.   However, because I have clickjacking enabled, I get a screen (attached image) that fits into a cloud mold.   Could you please provide details on the procedure for using the X-Frame-Options header as a workaround?  

I just deleted over 80Gb of files, but I still get the message "your account is out of space."  And, after seeing my data amount of 98Gb, then deleting another 15GB, I still see 98Gb?  Seriously? This is laughable. Fix this.

Hello,I'm uploading using Filezilla and gettign around 4.3mib/s on a 1gb connection.Is this normal?Thanks, Chris

Wrong count of my account space. My account is empty, but in the settings it says I already used 9.5GB.

Hi there, The box icon has disappeared from my Macbook Pro menu bar.  Any ideas on how to reinstate this please?   Many thanks,

I cancelled my account yet I still need to request a refund.  I am uncertain why this is such a difficult process but this is my second request for this.

Hi,  I've shared links with people. How do I disable those links?  

a person in my company can not access BOX through edge. It makes only white screeen after login with ID and pass wword.  Please let us though the solution.  

a folder was accidentally trashed and purged from trash today, can it be restored? We are a buisness client 

Hi, My box.com folders doesn't match my desktop box. There is folder on my box.com which doesn't appear  on my iMac? Can someone help me to sync my box.com to my desktop box. Thanks

Hi, I'm unable to upload files today using app.box.com. It worked last week. Now I continue to get this error. IT unable to see any issues with firewall causing this issue.  Thanks,Jack

Hello, I keep having trouble when I try to add a team member to a shared box. This message pops up. The person who I have been trying to add has tried to make a box account and was not allowed to. Please advise.

Current process: use the Box SDK in python (utilizing JWT - JWT is non negotiable no oath) to get token to move box files securely from source to target using third party software. JWT I have access and permission to JWT config.json file for server to server enterprise level permissions. Issue - the python is on a on prem linux server which I must decommission. Options: CLI using Box CLI on my local drive I am able to call box tokens:get and get token. Where do I install CLI for network access? Also how does CLI handle paths to file that is protected? Powershell - the third party software I use has a powershell option for custom scripting - any suggestions on using this method to get token using JWT auth? Other suggestions - Thanks 

hi there, i was sent a shared file of documents to sign. however, for two documents, i can open them to read the docs, but when i try to sign them it says there was a problem and to try and reload the page, only it never reloads. help! thanks.

Hello,  when i'm trying to open any document via the box app, it starts downloading the file. After downloading it goes back to the box app instead of the office 365 app.  when i open the file via the office 365 app -> other clouds. the file opens correctly, but won't save automaticly.  what can I do to solve this?

Please remove the annual charge selection, and charge the monthly amount. All I wanted was to do a single monthly payment!!! Why do you make this change so hard to fix?   Ken

Suddenly an error is output.Installing Box Tooks did not solve the problem.And I cannot open desktop applications from my web browser.The "Open with Desktop Application" is grayed out and cannot be clicked.I would like to know how to solve this problem. ＜Error Message＞ Invalid application/installer identified One or more libraries used by Box Tools has been identified as not valid.reinstall Box Tools to continue accessing files on Box from your desktop applications.Contact your IT admin if this issue persists.