Hi Good day,
we have an issue regarding the 2FA, our user has tried to login to the BOX but it will redirect to Authenticator or 2FA, he forget to set up the 2FA for the time being, how can he/she request to reset his/her account to activate the 2FA.
Hello,
Certainly! If your user has lost access to their two-factor authentication (2FA) device or is having trouble receiving the 2FA code, they can follow these steps to request a two-factor authentication reset:
Look for Backup Codes:
When setting up 2FA on the platform, users are provided with a list of emergency access codes. These codes can be used to authenticate login credentials if they are unable to access their 2FA device.
If your user downloaded these backup codes, they should check their local drive for the file (likely saved as carta-backup-codes.txt).
If they locate the backup codes, they can use one to authenticate their login and then update their 2FA device settings directly from their account.
To do this:
Navigate to the platform (e.g., Carta) and enter the username and password.
Click “Try other options” on the bottom of the authentication code page.
Copy and paste or enter one of the backup codes on the following screen and click “Continue.”
Once logged in, they can manage their two-factor authentication devices and settings by clicking their name in the top right and selecting “Security” from the dropdown.
Best Regards
esther598
Hi Jun,
Welcome to Box Community and glad to assist!
If a user couldn't log in due to their Multi-Factor Authentication. Please have the affected user to reach out to Box Product Support and create a ticket.
Rest assured that a member from our team will get in touch to help address the user's log in issue.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
