We’ve been experiencing issues with opening documents/files with Box.

We have already been to manually reset Box Drive; referred to previous FAQs, delete the registry entries and specific folder, uninstalled and reinstalled the program.

However, the problem remains unresolved.

I contacted in this community the other day as instructed by the Co-administrator, but the only thing that advised to happening was the uninstallation manual, so the Co-administrator is very dissatisfied with the solution you provided. We hope that appropriate action will be taken in this time.