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We created box with external member, external member uploaded files and is visible at his end. I can not see those files at my end, I have editor access and can see only file I uploaded and on screen shot of external member I can see my file as well as other files he uploaded....


Please advise if I need to make some changes at my end

Hi there, 


Welcome to Box Community and glad to assist!


It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team.


Thanks for posting! 


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