Support Forum

Hello! My whole team has received multiple invites to edit a folder, and after not being able to see it at all, we can now VIEW but not edit. The owner of the folder has shared with us a screenshot showing everyone as Editor.  I've tried on a different browser, we've received over 8 invites by now..what else can we do? It is obvious that the owner has set the right permission. Is there something on our end that we need to fix? I saw somewhere online something about a firewall?  Thank you!

Hi, I recently purchased a MacBook Air.  I migrated my files from an old MacBook Pro, which migration included Box Sync that was running on the Pro machine.  My second work computer, an iMac, has Box Drive installed.  When the migration finished, unbeknownst to me, a sync started on the Air which for awhile deleted everything on Box.com, only to be revived the next day with what I assume is the last sync’ed copy of my Box files from the old Pro computer (which had been transferred to the Air computer during the migration).  I believe the Pro computer had the most recent version of my Box files, though I am not exactly sure.  The immediate issue is that Box Drive appears to be broken on the iMac.  When I open the local Box folder on the iMac, most of my files are missing and there are red exclamation marks on two of my most important folders. It appears that Drive can no longer cull files from Box.com. How do I fix this?  Perhaps my endgame should be to have all computers using Drive bu

Hello,   I need to change primary email address of former employee's account, followed the steps here https://support.box.com/hc/en-us/articles/360044192633--Error-Trying-to-Add-Email-to-Your-Account-with-Secondary-Email and I am hit by this error message, with resolution to contact you however it's a forum?? Please contact me asap    Thanks

Why Can't I Edit Any Text In Canvas?   I created a Canvas doc to try out this new feature. I added TEXT boxes and STICKY NOTES to it. I invited others to Collaborate. They can double-click into the TEXT boxes and STICKY NOTES and edit the Text. I can't. Double-clicking the TEXT BOX or STICKY NOTES seems to be disabled for me (Owner) and I am unable to edit any text. I have to totally delete and recreate the TEXT BOX.

Hello, invited people who have not accepted yet receive a reminder email from Box approximately every 30 minutes indicating that they have not accepted the invitation. How can I modify the reminder settings to ensure that invited individuals are not spammed? In a post from 2 years ago, this screenshot https://support.box.com/hc/en-us/community/posts/6013906033939-Box-Sign-Custom-Reminder was attached. Box seems to have undergone an update, and I cannot locate the function.

Hi,  Can one of the admins please reset my account so its showing correct GB used? I have had this issue in the past.    Thanks!

Hi Box Customer Support, My company is currently undergoing an organizational change, and I would need to change the email address (and the email domain) urgently before the end of this month. If we cannot accommodate the change, we will have billing problems which I would like to avoid.   Can anyone please contact me to inform me how to change my admin email? Please and thank you.

I have cleared files. But the storage is still showing 8gb. Pls HELP!

Hello, I’m Haruyuki Abe from ABeam consulting Ltd, Japan.Could you eliminate below box account? [information redacted] Our company (ABeam Consulting )does not have our corporate Box contract, but the existence of this unrecognized account is an obstacle for one of our employees to join collaboration from certain 3rd party's Box tenant. The person himself told ok for the deletion.

Hello, I am a systems admin at my University.  I was wondering if some could tell me about auto logging into Box Drive via the A.D. login automatically. Ideally I would like to know if we can allow a user who logs into one of our University AD system and it auto logs them into box drive. Is this possible? We currently use SSO for our users. 

When logging in with my email and authenticating through microsoft authenticator box stays on this blank screen

I have synced an Azure group from azure to box so I can have a better management regarding the user access. But apparently there is one user that is not getting sync from Azure to Box but only one specific user cause all the new users when I add them to the group the link will automatically move the user from Azure to Box. Also in the past that user use to had access without any issues Any ideas?

I'm currently working on the embed box demo. When I run the code, I'm getting a ReferenceErrror: Box is not defined but it's already called on top of my js file

Need script run to correct all the file counts in folders across entire account... how can this get taken care of? 

Literally having to go to each folder and download every single pdf and make the file directory manually because I can't download all the files at once (and it wouldn't show me the download option for some reason).

I have 2 accounts I'm locked out of for some reason. So I tried resetting passwords for both accounts (they both have a different email address). But I am NOT RECEIVING the reset password email. Not in junk, not in spam, not in promotions.... Nothing. I need access ASAP! Please help!! 

It appears that a file I am working out of is locked. I am the owner and can't seem unlock it...It's just greyed out. How do I fix this so I can allow the other editors to edit the document?

Someone shared a link to a file with me on Box and when I clicked on it I was not able to access it. Link: https://wustl.box.com/s/g13ht1js14n2zm1ysb16or02mvk50el8 I was told to either email the owner or contact Box support. I've contacted the owner but I still don't know what's happening. What should I do? Thank you

Good day. I recently joined Box, and have been moving all of the data from my hard-drives onto Box. I finally completed this task, and am now doing a cleanup. This has proven to be challenging because I think that a folder is empty and then it shows that there are still files there and that it is not a 0B folder. Sometimes, there are actually files there (they take a moment to load and refresh), and sometimes it seems like this is just a bug. I am afraid to delete anything now because I might lose files. Can a script be run to correct the counts please?

University of Rochester IT Service Desk is looking into matter of user's missing content within UR Box account. It was informed missing material has been located, but with another user. We're looking to confirm if this so and how user in question on case number mention can make contact. Thank you.

Hi.  When I create a shared link and then send it to people to view, they get the following error.  Why is this happening?  Thanks.

Again I have deleted some of my files BOX, but still reported not freeing enough space. Suspect the issue is same as what been reported before Appreciate if can look into this issue.

My Box account only has a few file on it totaling about 154 Megabytes, but it says that I am using a whopping 6.5 out of my 10 total available Gigabytes. My trash is empty and there are no other files I can even see to delete. It's is obviously a glitch of some kind, how can I resolve this?

Hi, Please let me solution. I created a program in nodejs to upload the following file, but it is "Unsupported Media Type". The program is able to get the number of files, etc.I think the token is correct. Is there something I am using wrong in the upload section?   const fs = require('fs')const crypto = require('crypto')const jwt = require('jsonwebtoken')const axios = require('axios')const querystring = require('querystring');const config = JSON.parse(  fs.readFileSync('config.json'))let run = async () => {    // In node we don't need to manually decrypt the  // key, as the JWT library can handle this for us  let key = {    key: config.boxAppSettings.appAuth.privateKey,    passphrase: config.boxAppSettings.appAuth.passphrase  }　// We will need the authenticationUrl  again later,  // so it is handy to define here  const authenticationUrl = 'https://api.box.com/oauth2/token'  let claims = {    'iss': config.boxAppSettings.clientID,    'sub': config.enterpriseID,    'box_sub_type': 'e

I have added a new user but they are not receiving the notification email in order to set a password and login to the account. No issues at email end or blocking and not appearing in spam. Please help as this user needs access to do their job.