A user has forgotten their password and is unable to access their Box account.
I sent them a link to reset the password, but the system did not allow me to proceed without first completing the two-step verification process, which was unsuccessful.
The Box requires a significant amount of data in order to perform its functions effectively.
Our company is called Playheart and we are currently using the Enterprise package.
Ms. Bao-Yen An is the individual in question.
The email address in question is <personal information-redacted>
The last occasion on which the account was accessed successfully was on 29 November 2024.
The account was created on 1 October 2020.
Please verify this information.
Question
2 step verification
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.