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Question

Can't Create new user

  • May 27, 2025
  • 1 reply
  • 26 views
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Hi, I am getting an error "Email already used in a Box account but not associated with an enterprise" when trying to create a user. 

Can you assist me with removing this users existing account so I can create the enterprise account?

Thank you,

Brad
<personal information-redacted>

    1 reply

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    Hi Brad, 

    Welcome to Box Community and glad to assist! 

    This error message serves as a reminder that you're about to add an existing Box user. 

    Here's what you can do. 

    • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

    For more details, please see this article. 

    Thanks for posting! 

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