Support Forum

trying to add  mazelongkesh.com Incomplete setup Nov 23, 2023, 11:00 AM   to our instance of BOX box-domain-verification=cf3c20715849bcdc2d38a85ea4f390629940d4e0318c382e60d6a1eb34942627 has been added to DNS but still showing incomplete set up   Donna O'Kane

Our organization is receiving several emails targeting employees with a request from Brandon to access a shared folder in BOX. The email is listed as noreply@box.com. There is a link to GO TO FOLDER with a message saying "You received this email at [information redacted] because Brandon added you to collaborate on this shared item. How do I see what's being shared? Just click the 'GO TO FOLDER' button above and we'll guide you through the rest!" The logos, address and copyrights are well crafted but none of our employees know Brandon or use Box on a regular basis. Is there any way to investigate and get back to me please.

HI, I have not logged in in a long time and have lost my old password. Can you email me or call me at 281-850-8103, or text me there, and give me my old password or send me a new temporary password so I can get this promptly fixed? Thank you! Grove 

Good morning I need your assistance please in retrieving some files please. I had some files in a folder older than 1 year, which have been automatically deleted. How can I retrieve them?  You are my only hope, otherwise all is lost :(

I have tried using templates and creating from scratch I always get the same error. Unable to create your workflow. Please complete all required fields and try again. I have included a loom video showing what I did.  https://www.loom.com/share/fb720970fda04271a302dbd57c35eadc?sid=ec04596e-9cb4-485a-8dd5-ce255dd6d8ae 

I am trying to make a workflow where approval/rejection notifications are sent to the users who initially uploaded files via file request (i.e. users who are not collaborators on the file request folder). Is this possible? It seems as though notifications can only be sent to a specific user or set of users, rather than variable based on who initially uploaded the file.

Log in requires an authentication. My Google Authenticator does not recognize Box. Obviously, I am not real tech savvy. What do I need to do?

Somehow a Boxnote was deleted/removed, but it does not show in the trash under items I own or Items I deleted, despite me owning it. It was created yesterday and deleted today. Please help restore it ASAP

Yesterday I freed up a lot of space in my account by deleting files, but the change is not reflected. I want to upload some files but it won't let me do so since I still have low storage space.

Hi Box Sync Staff,  Could you please give me a call on [information redacted] Brisbane Australia.  Thanks  Regards,  Andrew Fung   

I can't set my password when I created my account through Gmail.

Hello,I have a few members from my team saying that they're hitting storage limits when uploading a file, but my account says that I'm using 5.0GB of 15.0GB so it seems like we're still under our limit.  Can anyone assist?

Before I began uploading my data to my new account, I'm wondering if there's a daily/weekly/monthly limit on how much can be uploaded to my account for the initial population of the account? I've searched the forms and terms of service and I see nothing on this topic. I believe I can upload 2-3 terabytes a day so I just want to find out if that is allowed?

When I try to view an existing box folder from the Box Content tab I get the error "There was an issue with the Box SuiteApp. Please refresh and try again.  If the problem persists contact your NetSuite Administrator" Refreshing does not help.   If there isn't a box folder for the entity and I try to create one, it does create a folder, but again I cannot see it in Netsuite, and I receive the same error.   We have several users and I appear to be the only one with this issue.     

I recently got a new phone and found that my 2FA did not transfer with everything else. I need help resetting this so I can access files, and it appears that the only way to get this done is to post in this community. Please help.

Dear Box Support Team, my mobile phone number has changed. How can I change it in the Box?

I am looking for the 4 SOC Reports for November 1, 2021 - October 31, 2022. These are specific to our company and are usually emailed to me each year, but we did not receive them this year. I can not find who my Customer Account Rep is. Please put me in contact with them or provide me the 4 reports. Thank you.

I am trying to authorize Box as an integration into Formsite. When I get to the 2-step verification page in the authorization process (after logging in), I am unable to "Submit" the code to move on to the next page. This appears to be an issue with Box itself, not the third party App, because the page is https://app.box.net/api/oauth2/authorize?client_id=r0mcf6sezl8zfviml46ct74spcfp6hvm&response_type=code&redirect_uri=https%3A%2F%2Fwww.formsite.com%2Fbld%2FredirectBoxToken&state=dY1zHVpV0U-6nuZRRBbKsT0JgFcMmAIb0HkPCbpNy3DRF6yaFmN9gj72b36Imz72 Can Box kindly assist with this technical error to ensure our integration can proceed? 

Hi Support both links dosen´t work ... https://ibm.box.com/v/BPAKHoP2023H2 https://ibm.box.com/v/BPHoPUnterlagen This shared file or folder link has been removed or is unavailable to you. my IBM Contact is : Ursula Zieglerplease contact her to let me get the information she puts into the box [information redacted]  

I have one contractor I've made an editor of several folders but when he goes to open Box, it opens but there is no content showing inside.  This is only happening to the same contractor.  Any ideas?

Hey there - I work at TPN Retail. Overnight, one of our client folders went missing. It was titled "Medline". Here is the link to the folder: https://tpnretail.app.box.com/folder/5800907457 This is urgent as all of our client doc, presentations, assets are in this folder.  Please advise if there is a way to restore. Thank you!

I placed files/folder in BOX.COM and the person said, that they do NOT see the files/folders that I am seeing on my side. How can I check this ?

I am not able to access box folder which I was able to access earlier. The box folder owner has also confirmed that he is not able to access this box location. Please let me know if I can share the box folders here or there is a way to share more securely Thanks!!

What is the difference between the two locked icons? (See blue circle in pic) I am the owner of the file that is locked with the darker red lock icon (the second file in the pic) and I cannot unlock the file. When I create files, they are locked and I cannot edit them without it duplicating copies.  

I do a lot of markup on documents in adobe, and so far the integration with box works well except for the highlighter. Highlighting something that it recognizes as text works great, but for anything hand written or not recognized as text is pretty lackluster. the highlighter is so light that i can barely see it. i have tried looking for a setting to change this but so far have had no luck. does anyone know if/how this can be changed?    Thanks!