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I just created a Box account to access a folder of pictures that was just shared with me. To access this folder I am prompted to create a "strong password." When I try to do do it tells me my original password was incorrect. 


I assumed this may be because I signed up through my gmail account and didn't create a new password. So I go to settings to create a password but It keeps giving me an error message "there was a problem changing your password" I've tried various different passwords with different characters, numbers, capitalizations. I have no idea how to move forward. Any ideas? 

Hi Catherine, 


Welcome to Box Community and glad to assist! 


To reset the password for your Box account, follow this process:


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.


    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email.


Thanks for posting! 


 

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