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Question

3 Month trial offered, but was only given 2 weeks

  • May 27, 2025
  • 1 reply
  • 9 views

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I was offered a 3 month trial via email, but then when I signed up the trial is only for 2 weeks. I need this corrected. Here is a screenshot of the offer. itb01JK9EADPCP48VKP6XAFTEA7VT.png

1 reply

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Hi Courtney, 

Welcome to Box Community and glad to assist! 

You need to reach out to our Billing team regarding your trial. To do so, you can email them through billing@box.com.

Thanks for posting!