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Question

3 Month trial offered, but was only given 2 weeks

  • May 27, 2025
  • 1 reply
  • 54 views
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I was offered a 3 month trial via email, but then when I signed up the trial is only for 2 weeks. I need this corrected. Here is a screenshot of the offer. itb01JK9EADPCP48VKP6XAFTEA7VT.png

    1 reply

    C
    Forum|alt.badge.img

    Hi Courtney, 

    Welcome to Box Community and glad to assist! 

    You need to reach out to our Billing team regarding your trial. To do so, you can email them through billing@box.com.

    Thanks for posting! 

     

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