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I am a Windows11useriuu01JK6KAMEQ93M9D5NQJ4EQ1MQ4.pngI get this error, and I cannot find the app anywhere on my computer. I tried to install it again and got this error: kdu01JK6KFHBGYDZM7J06KV1DZGAK.png


I cannot find the app to uninstall whatever I have so I can re-install a working copy.


 


Help!

Hi Jill, 


Welcome to Box Community and glad to assist! 


Please uninstall Box Drive for Windows: 



IMPORTANT
Any content in your Box Drive desktop location that has not yet successfully been uploaded to Box is deleted from your machine during the uninstall process. Be certain all of your content is uploaded to Box before proceeding. 

  1. Quit Box Drive

  2. Uninstall the application in the Control Panel.

Before removing all traces of Box Drive from your machine, first ensure that all hidden folders are visible.
To view hidden files and folders in Windows:


  1. In the Windows taskbar, open File Explorer.

  2. At the top of the File Explorer window, click View.

  3. In the View menubar, click Options and select Change folder and search options.

  4. At the top of tthe Folder Options window, click the View tab.

  5. In Advanced settings, check Show hidden files, folders, and drives.

  6. At the bottom of the window, click OK.

To remove all traces of the Box Drive application from your machine:


  1. Go to C:\ProgramData\Box and delete the Box subfolder.

  2. Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.

  3. Go to C:\Users\ USER]\AppData\Local\Box and delete the Box subfolder.

  4. Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.

  5. If the machine has multiple user accounts, login using each user account and repeat steps 3 and  4.

To reinstall Box Drive, please see this page. 


Thanks for posting! 


 

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