Skip to main content
Question

Issue with BOX

  • May 27, 2025
  • 1 reply
  • 72 views
C
Forum|alt.badge.img

After opening box I am getting error as Oops! We can't seem to find the page you're looking for.
What can be done to resolve the issue.

    1 reply

    C
    Forum|alt.badge.img

    Hi Pratik, 

    Welcome to Box Community and glad to assist! 

    If you are having trouble accessing a file or folder that has been shared with you, verify that you are signed in to the same Box account that the collaboration invite was sent to.

    To rectify this, please follow the steps below:

    1. Confirm which email the invitation is being sent to.

    2. Check which email address your Box account is associated to. To do so, go to your Box account, click on your name on the top right hand side, then navigate to "Account Settings."

    3. Make sure the email address the invitation was sent to matches the email in your account settings.

    You can find this information through this article. 

    Thanks for posting! 

    Terms of ServiceAccessibility statement