Support Forum

where do I find the Box Certified AI Strategist exam downloadable companion workbook?

Windows 11環境でBox Driveを利用しているユーザー1名について、エクスプローラーが頻繁に「応答なし」になる事象が発生しています。【環境】・Windows 11 Home 25H2・Box Drive：2.54.169・Cドライブ空き容量：約184GB・Box Driveキャッシュ：約8.7GB【症状】・Box Drive導入当初から断続的に発生・Box Drive上の特定のファイル／フォルダに限定されず発生・ファイルを個別に開く、コピーする、移動する等の操作自体は可能・Box関連のフォルダをエクスプローラーで開いていると、ローカルフォルダを操作している際にもエクスプローラー全体が「応答なし」になる場合がある・Chrome、Firefox等のブラウザは正常に動作しており、ブラウザ版Boxも問題なく利用可能・タスクマネージャー確認時、CPU使用率は低く、ディスク使用率もほぼ0％【確認・実施済み】・PC再起動 → 改善なし・Box Drive再インストール → 改善なし・大量の同期／アップロード処理なし・大量のオフライン保存なしまた、別のWindows PCではBox Drive 2.55.137がインストールされていますが、問題が発生しているPCでは、Box Driveを再インストールしても2.54.169のままです。同様の事象をご存じの方はいらっしゃいますでしょうか。また、Box Driveのバージョン差が本事象に関係する可能性や、追加で確認すべきログ・設定等があればご教示いただけますと幸いです。

IndividualからPersonal proへのアップグレードができません。クレジット決済の情報を入力して、アップグレードのボタンをクリックすると、以下のエラーメッセージが表示されます。 要求の処理中にエラーが発生しました。お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください。 どうすれば、アップグレードできるかのサポートをお願いします。

I need help ASAP. I deleted a large file (177,000 files) and I am trying to restore it. When I try to restore it just says “locked by another operation”, which I assume is the attempt to restore such a large file. But it has been like that for 2 hours now, unable to still restore. I am wondering how to get these files back ASAP, as they are the backbone of my entire job, like every important file is in there.

Hi,We need Box’s latest SOC 2 report and the accompanying bridge letter for our vendor review. Could you please help us access these documents?Kind regards,Margrét

Hi- I am unable to login to my Box account. Old email was a college email and I have since graduated out and don’t have access to that email. I was able to login even yesterday to that account, but it locked me out now despite entering the password right. I can’t get any passcodes sent to the college email id. It won’t send anything to my backup email on file in my Box account too. Please help with my login access issue

Hi, as many other users have seen, I'm having a problem with my Box storage space. I currently have 50GB of usable space, but it's always full, even though my cloud storage is empty, my trash is empty, and I haven't had any file movements for over a year. I'm looking for clarification and a resolution to the issue.

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add her to our organization account with her work email. I have researched and tried the options provided by the other users - thank you.  Nothing has worked!!  Jeff

I deleted several large files and the storage keeps showing it's full

I was trying to upgrade and was asked to contact support.

Hi, I am the ‘owner’ on our free Box storage account for a small organisation. One of the 6 editors is unable to upload documents to the folders I create - he has done so before, but is no longer able to. Please could you offer any thoughts or advice? Thank you

I need to restrict Box logins to certain IP -( allowlist). Please advise.

I’m a new “Business Plus” account holder for a small Mac-based law firm.  I’ve had a heck of a time getting our firm’s files uploaded to Box’s servers.  The “sales person” I’ve been working said “go to support.box.com and start a trouble ticket and Support will help you.”  I’ll be damned if I can figure out how to do that.  How do I get someone at Box Support to contact me regarding my connectivity issues?

Hi Box Community team,One user on our free Box account can't log in because the verification code email never arrives. Nobody else in our organization is affected.What we've checked:- Junk/spam folder and quarantine: nothing there- Microsoft 365 message trace: no sign that any message from Box was received or blocked- Other users on the same Microsoft 365 tenant receive Box emails normally- Password reset email did not arriveSince nothing reaches our mail system despite several attempts, we suspect Box has added this address to its email suppression list after an earlier bounce. Your article "Troubleshooting Issues with Email Notifications" says addresses on that list can be removed, but the tool is in the Admin Console and we only have a free account.How do we get to someone at Box to fix this.  I certainly would not consider upgrading to a paid account if Box can’t get the basics to work.  This needs to be fixed ASAP.Could someone please:1. Check whether the address is suppressed and

Hi Box Support team,My account currently displays 18.6 GB used out of 10.0 GB, but my folders and Trash are completely empty. It seems like a storage synchronization glitch.Could you please help me run the backend script to recount and reset the storage usage for my account?Thank you very much!

Hi, experienced a recent issue in the iOS app version of Box when trying to delete files that are for some unknown reason syncing the number of files actually increases rather than decreases see in this video what’s going on  

Hello, We're having a lot of issues trying to upload larger files with the function "UploadUsingSessionAsync", those files are not that big, it is 1GB at maximum, We're using Box .NET SDK with the latest version and I've implemented the IProgress<BoxProgress> class to track where the download is failing, every download make it to 100%  but it seems like it is having problem with the commit part. I've attached the error that is showing on the console. We're using the JWT authentication with a service account, the account is collaborating on the folder and it have all necessary privileges (Co-Owner) to upload files. We have an Enterprise account, so the upload limit is not a problem. We can upload small files with the function (20Mb, 50MB... i din't tested the maximum file size we can upload), but for the larger files, we always get the same error.

My colleagues and I used to share files and documents through Box, but after the migration to SharePoint, we can no longer find any of our old folders or documents.The SharePoint account currently looks like a brand-new account with no previous files or folders available. Could someone please provide the migration recovery steps or explain how we can locate and restore the files that were previously stored in Box? Is there a specific SharePoint site, document library, recycle bin, migration portal, or administrator recovery process we should check?Any guidance on recovering the migrated folders and documents would be greatly appreciated.

I have a account and i only remember my user name but i forgot my mail and my password. I have to really important files there please help asap

domain: WORKPULSEBox storage limit - i have deleted files and from trash. The limit has not updated.please review and update so we can continue to use - at this time, it has become view only for us.Thanks,Chitra

Hello, I have a question regarding managed users. Recently, I purchased three licenses for the Box Starter plan. However, even though there is only one managed user, the system shows that 11 licenses are in use, and I am receiving alerts prompting me to purchase additional licenses.Additionally, the email domains of the managed user and external users are different. I would like to ask the following: What is the cause of this issue? Is it okay to ignore the purchase alert and continue using the service as is? Thank you for your time. I appreciate your support.

Hi everyone,I am completely locked out of my primary personal account because the 2FA SMS codes cannot be delivered to China.I have an active support ticket #3658628 and already submitted my account verification data.However, whenever I try to reply to the support agent via email, my messages get rejected by the server (Error 5.7.1).Could any community manager or moderator please help me ping the support team or Annie to check my verification data and disable the 2FA?Thank you so much!

I don’t imagine I will post anything else to this “community.” I only want to complain, and no, I don’t value this corporate-speech so any bots or soulless admins who reply to this with some derivation of “Hi, I’m happy to take care of this problem for you. If you’ll just go through the process of ……,” don’t bother. I have used Box for nearly 5 years with very few issues. I value backing up my data to a cloud and being able to work on it from anywhere. I don’t know what has very recently changed at this company, but it is NEARLY UNUSABLE over the last few months. And no, this is not just one computer or one account. EVERYONE I know is complaining about the exact same thing. It has been having numerous syncing issues. When I double click on a folder in Box Drive, it takes forever and then just loses connection. I have to exit and reopen/log back in constantly which still doesn’t usually fix the problem. Beyond that, there are multiple times where I have saved a document, only to not see

Hi all, I just upgraded my account from personal pro to enterprise package last night. Now around 12 hours pass but seems there is a lot of files still yet to sync / find in the box. The folder structure is there and I can see the file counts but when i click into the folder, I couldnt see any files.My question is how do I know if the syncing progress? and can I prioritize to get any folder to sync first since I need to use it urgently?Appreciate any expert explaination here...

Hello,I’m having an issue with the Box Android app on my phone. Whenever I open a file, I see this message: “Preview unavailable. Something went wrong while loading the file. Please try again.”The files open and preview normally on the Box website, but none of them can be previewed in the Android app. I’ve cleared the app cache, restarted my phone, and uninstalled and reinstalled the app, but the problem persists. I sometimes would prefer to use the app rather than the mobile website.Could you help me identify the cause and resolve the issue? Please let me know what information or diagnostic details you need from me.Thank you.