Hi, I am unable to add a user because it says they already have a freemium account. She said she has deleted that account but I am still getting the same error.
Payment button keeps loading.
Question
Adding user with existing "freemium" account
Hi
The message you encounter means the email you’re trying to invite already has a personal (freemium) Box account.
The account must be active before you can add them to your business account. To request reactivation, please advise this user to contact our Billing Team at billing@box.com. Be sure to use the same email linked to the account in question for verification purposes.
For canceled accounts, the email address used for the free account cannot be used in any Box account until 120 days after account deletion.
Once reactivated, you can add them to your account. Check this guide for instructions:
“Invitation available for freemium account holders” Message When Adding Managed User
Relevant discussion:
Feel free to reach out if you have any other concerns.
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