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account verification needed - can't submit support ticket

  • Nov 5, 2026 9:50 PM UTC
  • 1 reply
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I keep trying to upgrade my account to pro, but I get a payment processing error that says further account verification is needed and I should submit a support ticket. But there is no option to create a ticket at box.support.com 

    1 reply

    Jey Bueno Box
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    • Jey Bueno Box
    • Community Manager
    • Nov 5, 2026 10:26 PM UTC

    Hi ​@MaggieS, thanks for reaching out.


    We’ve checked and ensure your email address is no longer blocked by verification error. You can now proceed with Upgrading Your Box Account online.


    If the issue persists, please email our Billing Team at billing@box.com for further assistance. Be sure to use the same email linked to the account you’re looking to upgrade for verification purposes.


    Support options vary depending on the plan you’re subscribed to. If your paid-plan support channels aren’t fully visible or available just yet, please feel free to submit a request using this ticket form.


    Check out this guide for reference:


    Thank you!

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