I am stuck in a password reset loop. I go to set a new password, it asks for my old password, I say send link to reset password, but it still wants an old password. It will not let me set a new password.
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Hi Jennifer,
Welcome to Box Community!
It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.
Thanks for posting!
Was there a resolution to this? I have a user who is stuck in the same loop.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.