Support Forum

I have faced the issue described in this article. I deleted all uploaded files and emptied the trash. But there is no more space. Can you help me to free up space ? https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Does anyone else have the issue of Box showing a notification/unread count on the left hand rail of the Teams integration....but there are no unread items in Box?

Hello team. I have incorrect storage used space problem. I know there is a script that can be run but the support team. I wanted to let this know i needed help with this but cant find the coreect way to recuest help with this problem. Thaths why i do it true this platform.  Who in the team can help me with this problem? 

I am a new user.  When llinks to share file are sent to me I am unable to view them.

Hello, just saw that my box is almost full (48/50 GB) so I deleted almost everything no needed at the moment. I should free up some space. I emptied recycle but still showing 48/50GB taken by files. Any ideas?

Hi Team, We have lost access to the shared folders in box portal as recently mail IDs in our org got updated. Please need your help in getting access to them. Regards, Kalyan Krishna

Hello dear box.com support team, Perhaps someone here can help me… but first, some information: TB: 115.6.1 (64-Bit)OS: Windows 10 Account Type: POP Mailbox Provider (split): SMTP marec.de (own domain) / POP (Incoming server:) gmail.com Storage Service (the one that is / isn’t working ;)): box (box.com) AV: Windows Defender Firewall: Windows Defender (and Fritzbox) On the subject: For many years, I have been using the Box (box.com) add-on with Filelink (from a certain attachment size). It has always worked great. However, for some time now, the upload always fails, I can no longer use Box (box.com) in conjunction with Thunderbird. There is no further error message, except that the “upload failed”. I have already “uninstalled” and re-set up the service several times -> no improvement. If I try it e.g. 5 times with Box (box.com), it may work on the 5th try or already on the third try or only on the 7th try and sometimes not even then. Since I have a lot and enough storage at Box, I am

I am trying to add my logo to the file request page, but it won't let me resize it to make it larger.

Very confusing, getting multiple answers for how to resolve this issue.  I need to switch my email on the account – it says the default is my PERSONAL email address [personal information–redacted] but I want my WORK email as the default[personal information–redacted]. I'm not sure how the person who requested files got my personal email but this is only used for work purposes only. Can you please delete my personal email from my profile and update with the correct work email? Or who do I contact to assist with this?

Hi, I have deleted most of the files in my folders but still says I ran out of storage. I have deleted my trash folder as well.

I need to reset my Box password. I tried doing it, but it sent to the wrong email. Whenever I put my email in, it sends it to another one.

Hi I deleted half of my files, as my storage was getting close to the limit. Several days later, it still says the same amount of storage has been used. Thanks

My box folder does not sync new files and I get a message that my quota is exceeded. In my account, it says that I've used all my box space (50gb). However my synced box folder is only 32gb. How can I fix this? Thank you!

I would like to share materials used in a project for a certain government agency with Box@IBM, keeping them in Japan. Perhaps this is a feature of Box Zones, but is it possible to use it with Box@IBM?

Business Plus customer. We seeded Box a few years ago with FTP uploads from an old file server. That Windows file server did not have and could not have had duplicate folders present. However, we're seeing them now on Box, on content clearly from that seed. The problem we're experiencing is that we're trying to back-up our Box content once a quarter via FTP downloads to local storage (FileZilla). I'm performing folder syncs to capture new content and remove local content no longer present on Box. It was chugging along just fine, until FileZilla says it cannot continue because it cannot create duplicate folder names locally. Upon investigation, every time this error comes up, sure enough there are duplicate folders on Box, with one of them often 0k in size. Everything comes to a halt while I navigate to the area in question and delete or rename the duplicate folder. Then, in Filezilla, I have to disconnect and reconnect the FTP session in order for a directory refresh to happen (it won'

Hola, me gustaría saber si las carpetas en las que colaboro, no son creadas por mi, me ocupan espacio en mi Box, son las carpetas grises que aparecen.  Gracias. 

BoxFile file = new BoxFile(boxAPIConnection, "Some-id");try (FileOutputStream stream = new FileOutputStream(fi)) { file.download(stream); // Do Sth} At the line file.download(stream) I got an error java.lang.NullPointerException: Cannot invoke "java.io.InputStream.read(byte[])" because "input" is null    at com.box.sdk.BinaryBodyUtils.writeStreamTo(BinaryBodyUtils.java:55)    at com.box.sdk.BinaryBodyUtils.writeStream(BinaryBodyUtils.java:41)    at com.box.sdk.BoxFile.download(BoxFile.java:311)  at com.box.sdk.BoxFile.download(BoxFile.java:298)   I look at the lib of box sdk and see that this line got nullpointer exception beacause the input is null. This only happens when I try to upload an empty txt file then download it.

I need to be able to provide a fillable form in BOX for completion to third parties, and then be able to have them share their completed form back to me.  I do not have BOX Relay installed on my system.  What is the best way to do this?  Please advise.  Thank you.  Lesley Melin 

Hi I would like to change admin for box, our current employee departed and we are not able to reset the email for that employee.  

Hi team, I am unable to access the shared folders but I keep getting this error message: "This shared file or folder link has been removed or is unavailable to you. Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help." Thanks and Kind Regards, Pratiksha

ご担当者様 いつもお世話になっております。ココネ株式会社の鞠と申します。   現在トライアル実施中ですが、3seats付与されていて、一人新しくメンバーを追加すると次のようなエラーが出ています。 お忙しいところ、お手数をおかけしますが、 正しい招待方法など ご確認のほど、よろしくお願いいたします。  

Hello, According to the display, I have already used 32 GB. A maximum of 4 GB should be used. How can that be? Can you correct this? Thx Best regards Daniel

To whom it may concern, I cannot download the file through the link, please help to check. Thanks & Regards,

Hello, My colleague is unable to sign in to Box and she does not receive a password reset link. (She checked her junk/spam and the email does not appear there either.) Please advise on how to fix this.  Thank you, Joseph

It is not possible to improve my plan to load files with a lot of weight. There is an error that sais: An error has occurred while uploading your files verifying your data. ¿How can I put a ticket in support Box? I am very lost, thanks