Support Forum

Hi everyone, I am not receiving email notifications sent by my customer about email address [information redacted]. I’ve suspected my email address has been placed on your suppression list, but a few days ago your collaborator Rona said she has investigated my address is not on our bounce or suppression list. I just verified that there are no problems with my virus scan, ISP, company mail server or firewall and there were no emails in the spam or junk folder; my provider verified that there were no notifications from box.com, notify.box.com, answer.box.com, track.box.com, it was rejected; and I added noreply@box.com to my email contacts. The same problem occurred in February 2023, in that case I was put on the suppression list, but one of your support colleagues remo

No one on this account can upload files to the Box folder. We have tried everything on the trouble shooting list for this issue and nothing is working. We are mailing hard copies to make sure the forms are submitted.  Help please!

Help! I'm trying to get into box via Word and I seem to need a code. I don't seem to have one. I'm at a loss as to how to get into Word. any suggestions?

始めてboxを利用させていただいており、操作が不慣れな者です。 「ライセンス」と共有フォルダを使用する「ユーザー」の概念を誤解しており、 希望していたのが、一つのフォルダにアクセスできるユーザーが4名だったにもかかわらず、４ライセンスで申込をしてしまいました（enterprise月額プラン）。 残り３ライセンスが無駄になっているので、取消をお願いできないでしょうか？ 登録の際の手順説明やマニュアルがどこにあるかが非常にわかりにくかったです。（未だにどこを見ればいいかよくわかりません）。非常に不親切な印象を受けています。何卒ご検討いただけないでしょうか。  

Is there a setting somewhere that will prompt each user periodically to reset their password?

I currently have over 120 users that I need to delete however some of these have information I want to transfer to the BoxController before deleting the account.  I'm wanting to write this into a PowerShell user deletion script so I'm hoping this can be done with the cli.  Any information will be greatly appreciated by myself and my co-workers.

success at downloading and when i click it seems to install and then updates to latest version.  Then it says it can't complete the install.  I've tried uninstalling and then downloading and reinstalling.  same issue.  I have an icon on the start bar, but BOX does not show up in my file directory  

I am the admin for our use of Box but I'm not seeing all the files/folders that individual users created.   Seems I should be able to???

Fellow User is not able to log in. We tried password reset but did not receive reset email. In the past the I has seen accounts get locked out for to many reset attempts. please help

Box folder created @ https://ibm.ent.box.com/s/sbmr1uytueuterx29bhu239akzrcv5wf and this file "ClVer_Capability Deck.pptx" is missing which was update directly later is missing now.   Pls let us know, how to retrieve  this file.  

There is a message of unable to see the files you are looking for. And it takes me out of Box to log in all the time

My coworker shared the file to me, but weirdly I cannot click on the file to open it as a "viewer-uploader", because "viewer uploader" should have the right to view the docs but not edit. This happen to several computers in the workplace. 

Hi guys, I am really frustrated as my company is now using a new email address (ProtonMail) which I am trying to make my primary email address, but I amgetting the following error message: Please help?

How could I retrieve back missing box folders and files ? Tks to advise. regards/Hee

以下のエラーが発生しました。解決方法についてご教示ください。 An Apex error occurred: box.Toolkit.BoxApiException: Unable to create folder for record id 0019D00000Z9QJyQAN - Details: The folder was returned with a null id.

I have a user who "purchased" her own personal Box account and used her czarnowski email address to sign up. Now, she submits a ticket to get Box for Czarnowski. Deletes her "personal" Box account, and when attempting to add her, I get this message: Invite Existing Box User. The email address you entered already has a Box Account. Are you sure you want to invite this user to join your account as a managed user? I click "Invite", however, I get the following error message: There was an error inviting [information redacted] to join your enterprise. You can contact this user directly to log in to their account. The user also received the following email from Box stating her Box Account (personal) is now deactivated:  Email from Box: Box Successfully cancelled Box account Hi ariel raymond, You are receiving this email to inform you that you have successfully cancelled your Box account. As a result, you will no longer be charged, and

Hi.  I initially declined to activate the two factor authentication but now the uploaded files by the vendor have disappeared.  Could you please look into how this can be restored?  I have now set up 2FA but this has not restored the files.  Please advise.

I am trying to set up our new employees access to our Box. However it is not sending the confirmation email to her email which is [information redacted]. Please help. 

Please help, I have deleted many files on my box, but the space is not being updated. I have also deleted the trash can.

I am still showing 38.9G of usage even though I have no files

Hello, I recently migrated phones and have lost access to the Authenticator App associated with my account. Could you please advise on the best way to proceed? Thank you.

Do you plan to add the ability to search for files in Microsoft Windows? This is a basic feature that almost every other cloud provider, such as Dropbox and Google, provides. It seems from many posts here this is a feature that does not exist yet and makes Box mostly useless in Microsoft Windows.https://support.box.com/hc/en-us/community/posts/15795597958291-Windows-11-Search-Sub-folders-for-files https://support.box.com/hc/en-us/community/posts/18853194585363-Search-in-Windows-Explorer https://support.box.com/hc/en-us/communi

Do we have an Enhanced viewer for a file that should have more options than a shared preview URL from API? My case states that I need to show the Enhanced view to the user, which should contain external applications like Image Trust & Download Option, etc. But we already have a Shared Preview URL from API, although we need additional features. Please suggest. NOTE : My Application works with Java & Angular.

Hi, I have a 100GB account and it's showing 120GB used. Every month I must ask someone to run a script to show correct used space. Can someone please run that script for me?   Thanks, Miguel

Every time I open a file in Box this morning I am taken back to login. My colleagues experiencing the same problem. Is this a general problem?