Hello,
My colleague is unable to sign in to Box and she does not receive a password reset link. (She checked her junk/spam and the email does not appear there either.) Please advise on how to fix this.
Thank you,
Joseph
Question
Password reset not working
Hi Joseph,
Welcome to the Box Community!
This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.
Thanks for posting!
Best,
Ann
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.