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Question

Password reset not working

  • May 23, 2025
  • 1 reply
  • 76 views
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Hello,

My colleague is unable to sign in to Box and she does not receive a password reset link. (She checked her junk/spam and the email does not appear there either.) Please advise on how to fix this. 

Thank you,

Joseph

    1 reply

    Forum|alt.badge.img

    Hi Joseph,

    Welcome to the Box Community!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    Thanks for posting!

    Best,
    Ann

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