Support Forum

I had lost the authenticator code that was associated with my Box account. I need assistance getting into my account please.

I have added all the cards I have for payment, but none of them can be added. What is going on with your platform? Can the issue with your platform be fixed? International payment cards, wise cards, bigay cards....including bank cards I have contacted you many times, but you have not responded to me, but you still send me emails every day telling me "payment failed"Can the issue with your platform be fixed? How is it possible that there is no way to add a card for payment? My card has always been using subscriptions "manaychat, Google Drive, Sync Drive, Facebook ads" Payments have always been successful and I have never had any problems. There are no problems with my card at all.Why are there so many problems when I get to your "box" and no online customer service?Please solve the problem quickly so that I can subscribe smoothly and you can successfully deduct money. Thanks

trying to reset my pasword, i receive a notifivation that my chrome and windows access jave been suppressed??

After deleting and adding files, storage shows as full, but it's not. Can you please run your script to fix it. Thanks.

Hi, I have 50 GB of space in my box account, and there is few files in it, but in account details I read: Storage Used: 26.1 GB of 50.0 GB ... and the bin is empty too! It had already happened in the past, and with a script you corrected the problem, could you please help me again with your script?  Many thanks!

My storage usage is shown as full although I've deleted folders and have confirmed there should be significant unused space.

Hi, I created a link (no alias) for a file to share with external people based on the link. Unfortunately, I did not set a proper expiration date, so now the link has expired. I can create a new link, however I would like to re-establish the same link as before and set it to non-expiring. Is that possible? Thanks.

Hi, my account details are showing 10Gb used but yet details on the MrWhite folder only shows 8.5Gb. Would you please run the script to fix, thank you.  

Hi, when I look at the table shown for the plan upgrade from the free plan it seems, transfer encryption and encryption of data at rest are only available from the Business Starter Plan upwards.     Thanks & regards, Marcel

Hello.Can i, please, get some help to fix the Used Storage Space of my account ? I've been deleting file in the last days (before filling all my account limit space). However, after i deleted the Trash, the Used space increased instead of decrease.   Thanks.

Hi – I'm getting a notification that my storage is full, however my company has an unlimited storage plan. I'm listed as a Co-Admin but limited to 10 GB, however the other Admin is currently using 295.6 GB of storage. Can you please assist? 

I would like to restore my BOX account, but I want to change the number of licenses from what I had contracted for previously. What steps should I take?

Dear CS,   Please delete my account data redacted as I don't used anymore.   Best Regards, Edy Sulistio

Hi Support, Would it be possible to run the script to clear my storage limit message?Have about 5.5 GB of data in the Box folder on my PC, but my account shows 9.2 GB online.Thanks in advance. Best Regards, Chris

I am an Admin, and I am attempting to make a managed user as a co-admin, but I receive the following pop-up: "Admin and Co-admin roles must use a verified domain for the primary and secondary email address. Please try again." How do I verify this individual's domain so that they can be a co-admin?

Is there a way to limit access of a document so that collaborators can only edit on the web version of the app and not 'Microsoft Word Online' (for example)   Thanks

「BOX」フォルダ管理にて 管理者がフォルダごとにデバイスを認証することは可能ですか? たとえば、フォルダ「A」の管理者は、ユーザー「A」のPC(シリアル番号)にのみアクセスできます。   または、シングル サインオン認証を使用しているユーザーが、認証された PC しか使用できない可能性はありますか?

Hi,   My box account contain only one file of apron 330 kB but used storage in account and billing indicates that 9.9 GB are used. Can you please run the script that recount files and used storage and verify that the result is correct in account and billing ?   thank you in advance Alex

I just upgraded free plan to business plan. I was supposed to buy monthly plan but there was no choice and i think i purchesed annual. Could you change it to monthly plan? Thank you.

Hello, I am a software engineer, and I'm having trouble locating a file that should have been uploaded to box by one of our systems. URL: https://iora.app.box.com/file/1451088215497Our server logs indicate this was created, but may have been deleted/removed. There are several others like this. Is it possible for you to check the write history of this object id on my account? Thank you, Mohammad

We just signed up today and I have some questions - mostly about desktop shortcuts and I would love to be pointed in the direction of some good new account resources - like set up and use videos. thank you!

Hello, Could you please help me ensure that Box collaborators are not able to see each other? Also, how can I schedule a walkthrough with Box support of how to add people / upload files / manage permissions?   Thank you!

The consumption of the server is displayed with 10.0GB. But nothing enters the server. Could you check this, please?

Hi I am trying to add a user with the admin console and it says the user email address is already associated with another enterprise.  The user wants to be in our enterprise account how do we fix this please?

I would like to request for script run to fix incorrect used storage space. Thank you