Support Forum

My Box shows 49.9Gb of used space (nearly full) but in fact it has no more than 2gb of (data) files inside. Is this your way to persuade members to upgrade subscription plan to paid membership accont? How can I compact my Box data space to show correct value I can use? This kind of company policy is a deal breaker for me!

When is it coming back online?

I opened my account but I can't log in with the app so that the folders appear on my PC, and I have repeated the process a thousand times, with the account already open, I downloaded the app and when I ran it it opened and it told me to log in, when I placed my credentials he opens session in the cloud but the app does not start and the icon that appears at the bottom right indicates that box has not logged in.

I am unable to use Excel files that have macros in them. I have searched and only fine 5+ year old posts, but no definitive answers. Is this an issue? Is there a work around? Can I get some answers, please?

Hello, My university uses box. So faculty share box folders often. I have around 50 or so folders that have been shared with me over the years. They all have different naming conventions which is a hot mess. I want to group them into their own folders so they are organized. I am the editor on these folders (not the owner as I did not start them) How do I do this? Every time I try and move something I am told I cannot because I do not have permission. The owners of the folder could care less how I organize my own box folder. So why can I not move these? It makes Box an absolute mess (many faculty think this and are trying to get the university to go back to servers) Any suggestions much appreciated.

This error message is appearing 

I am trying to set up 2FA as required but when I scan QR code it takes me to my Samsumg app to set up fingerprint authentication.  I just want to be able to access the files for our team.  WTF?

I need a way for multiple people to have access to the same template. Ideally, this group of people could all send the template and see the status of each other's sent templates as well. I do not see a way to do this. If I go to enterprise settings and search "Box Sign" it states "This feature is currently unavailable" even though the feature is live for us.  

Hello. We are in trouble two things. One is regarding a license, the other one is how to switch the user role from "member" to "share administrator". Issue 1 (License issue) -We have attached the screen shot, so please see that. If this issue 1 is not solved, we guess issue 2 is also not solved. Issue 2 (Regarding switching of the user role) -We tried a user to switch the role from "member" to "share administrator", but it was failed, so we deleted the user on Box Enterprise once.Then we tried to add the user again to choose the role "share administrator", but we could not do that and isse 1 is showed.  Please create a ticket or let us know how to solve these issues. Thank you,

I have deleted everything possible in my inbox, sent and trash. Trying to understand why it's saying my storage is full and the only way to continue is to buy extra storage. Currently have to delete the one file it'll let me upload to upload another one.  Can anyone help?  

It happens to me also. It says 10G use when there is no files. thank you

Though I've updated my admin enterprise settings and my personal settings, I'm not receiving any email notifications for any activity in Box. Please help! I used to get emails regarding any file being downloaded, moved, or added. Now I don't get anything.

The storage size says it is full; when it is not, please apply the script to correct this.

Im unable to upload to my Box site - Im a business plus subscriber Would appreciate your support Best Christian Wahlberg

I can not clean up my storage space. Please clean up the free space.

honestly, I have no idea how to do it - as an IT expert, I spent 30min now.  since nobody / no page is telling me how to at least, can i have a support email address? I run my own SaaS, so I understand you want to avoid churn customer. but if you keep ripping me off, that must be the violation of my human right. ( i understand the hyper competition. but hiding such critical info from customer is totally different issue) ( btw, I do respect your CEO Aaron. for this reason, I feel very very sad) update : i feel very very very very sad

My files just disappeared out of nowhere, and I'm not sure what happened or where they are; can someone with the support team please assist me in restoring all my documents and information.

The owner of our account is leaving the company and we need to change the owner to another admin, can someone from support change this for us?

Hi Team,   I am unable to access to the below folders,Kindly help. IBM | Powered by Box Regards, Suchismita

I just started the trial of the Business Plus plan and am trying to add Box Shuttle to migrate my content from DropBox to Box. When I try to add Box Shuttle it will open a new tab with the public page describing what Box Shuttle is, but does not add it to my organization and does not give me any information as to why. In all the support articles I have looked through I haven't seen anything to indicate that Box Shuttle isn't available either on the trial or on the Business Plus plan. What do I need to do in order to use Box Shuttle to migrate our data? We have almost 100TB of content that would be hell to manually migrate.

Dear, I received an email coming from 'jtaubert@box.com' saying that my account is currently out of compliance and that you need this discrepancy resolved before the end of the month in order for my account to be in good standing. They ask me to book time via a signature below in the mail. Are these type of emails really coming from you? Or do I need to be careful? Why do I not receive questions via the platform itself?  Thanks, Freja Desseyn :  

Hello, I received an email from BOX that states, 2 collaborators are set to be deleted by April 1st, 2024 on my account. How can i prevent this from happening?

I signed up for the trial but was immediately charged for full year. I want to revert to just the trial for 14 days as advertised. Please fix this.

I have not been able to log in because the text message did not reach the mobile phone I used for two-factor authentication. I'm posting with a different account.  

Kindly help me please i deleted many file but my storage is the same ..even the trash is deleted.. Thank you in advance..