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Question

2FA

  • May 23, 2025
  • 1 reply
  • 10 views

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I am trying to set up 2FA as required but when I scan QR code it takes me to my Samsumg app to set up fingerprint authentication.  I just want to be able to access the files for our team.  WTF?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Cynthia,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!