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I am trying to set up 2FA as required but when I scan QR code it takes me to my Samsumg app to set up fingerprint authentication.  I just want to be able to access the files for our team.  WTF?

Hi Cynthia,


Welcome to Box Community and glad to assist!


I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 


Thanks for posting!


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