honestly, I have no idea how to do it - as an IT expert, I spent 30min now. 

since nobody / no page is telling me how to

at least, can i have a support email address?

I run my own SaaS, so I understand you want to avoid churn customer.

but if you keep ripping me off, that must be the violation of my human right.

( i understand the hyper competition. but hiding such critical info from customer is totally different issue)

( btw, I do respect your CEO Aaron. for this reason, I feel very very sad)

update : i feel very very very very sad