Support Forum

After deleting and adding files, storage shows as full, but it's not. Can you please run your script to fix it. Thanks.

Hi, I have 50 GB of space in my box account, and there is few files in it, but in account details I read: Storage Used: 26.1 GB of 50.0 GB ... and the bin is empty too! It had already happened in the past, and with a script you corrected the problem, could you please help me again with your script?  Many thanks!

My storage usage is shown as full although I've deleted folders and have confirmed there should be significant unused space.

Hi, I created a link (no alias) for a file to share with external people based on the link. Unfortunately, I did not set a proper expiration date, so now the link has expired. I can create a new link, however I would like to re-establish the same link as before and set it to non-expiring. Is that possible? Thanks.

Hi, my account details are showing 10Gb used but yet details on the MrWhite folder only shows 8.5Gb. Would you please run the script to fix, thank you.  

Hi, when I look at the table shown for the plan upgrade from the free plan it seems, transfer encryption and encryption of data at rest are only available from the Business Starter Plan upwards.     Thanks & regards, Marcel

Hello.Can i, please, get some help to fix the Used Storage Space of my account ? I've been deleting file in the last days (before filling all my account limit space). However, after i deleted the Trash, the Used space increased instead of decrease.   Thanks.

Hi – I'm getting a notification that my storage is full, however my company has an unlimited storage plan. I'm listed as a Co-Admin but limited to 10 GB, however the other Admin is currently using 295.6 GB of storage. Can you please assist? 

I would like to restore my BOX account, but I want to change the number of licenses from what I had contracted for previously. What steps should I take?

Hi Support, Would it be possible to run the script to clear my storage limit message?Have about 5.5 GB of data in the Box folder on my PC, but my account shows 9.2 GB online.Thanks in advance. Best Regards, Chris

Dear CS,   Please delete my account data redacted as I don't used anymore.   Best Regards, Edy Sulistio

I am an Admin, and I am attempting to make a managed user as a co-admin, but I receive the following pop-up: "Admin and Co-admin roles must use a verified domain for the primary and secondary email address. Please try again." How do I verify this individual's domain so that they can be a co-admin?

Is there a way to limit access of a document so that collaborators can only edit on the web version of the app and not 'Microsoft Word Online' (for example)   Thanks

「BOX」フォルダ管理にて 管理者がフォルダごとにデバイスを認証することは可能ですか? たとえば、フォルダ「A」の管理者は、ユーザー「A」のPC(シリアル番号)にのみアクセスできます。   または、シングル サインオン認証を使用しているユーザーが、認証された PC しか使用できない可能性はありますか?

Hi,   My box account contain only one file of apron 330 kB but used storage in account and billing indicates that 9.9 GB are used. Can you please run the script that recount files and used storage and verify that the result is correct in account and billing ?   thank you in advance Alex

I just upgraded free plan to business plan. I was supposed to buy monthly plan but there was no choice and i think i purchesed annual. Could you change it to monthly plan? Thank you.

Hello, I am a software engineer, and I'm having trouble locating a file that should have been uploaded to box by one of our systems. URL: https://iora.app.box.com/file/1451088215497Our server logs indicate this was created, but may have been deleted/removed. There are several others like this. Is it possible for you to check the write history of this object id on my account? Thank you, Mohammad

We just signed up today and I have some questions - mostly about desktop shortcuts and I would love to be pointed in the direction of some good new account resources - like set up and use videos. thank you!

Hello, Could you please help me ensure that Box collaborators are not able to see each other? Also, how can I schedule a walkthrough with Box support of how to add people / upload files / manage permissions?   Thank you!

The consumption of the server is displayed with 10.0GB. But nothing enters the server. Could you check this, please?

Hi I am trying to add a user with the admin console and it says the user email address is already associated with another enterprise.  The user wants to be in our enterprise account how do we fix this please?

I would like to request for script run to fix incorrect used storage space. Thank you  

We use a Citrix environment and log into apps.box.com from within this to access and upload files. We have worked with them and it appears that our IP address has been blocked/banned. We need to have this block/ban removed so that we can access our files.

Insights shows 301GB: *One* of our folders shows a larger size than the total shown above: Can someone please correct the storage usage statistics on our account?  

I hope this message finds you well. I am writing to provide an update on the ongoing issue regarding the accidental charge of $72 for a website subscription. Despite my previous attempts to reach out for assistance, I regret to inform you that I have not received any communication from the cancellations team regarding this matter. I understand that mistakes happen, but the lack of response is causing significant inconvenience on my end. I want to reiterate the urgency of this issue and stress the importance of resolving it promptly. As mentioned earlier, these funds are crucial for me, and I am in urgent need of a refund. I would appreciate it if you could escalate this matter to the cancellations team or any relevant department to ensure a swift resolution. Your assistance in expediting this process would be greatly appreciated. Thank you for your attention to this matter. I look forward to hearing from you soon and finally receiving the assistance I need.