Support Forum

HI I want to be able to add users to our enterprise but because they are already users I am getting a notification.  how can I do this?

My folder that is named All Files has no files. But it looks like it has some files. Please clear my folder.

Hi, I am trying to add an email address to my account, but I am getting an error message that says "There was an error while trying to add NewEmail@email to your account." Thank you for your assistance.

Dear Support Team, My Japanese colleague attempted to access the system, but when trying to log in, a 2FA window appeared. Our support team has been waiting for the 2FA email, but it hasn't arrived. We have already reset the password, but the issue persists and access is still not possible. Please send an email to rectify this issue urgently to okuda@atac.co.th. Thank you very much.

My folder that is named All Files has no files. But it looks like it has some files. Please clear my folder.

Hi,   Box won't download as a drive on my laptop.  It pops up as a message saying I need to move the file, and then says I need to open a support case. Please help I've tried unistalling and installing again. Thank you,

I cant add a new user - I get the message "user belongs to another enterprise" but they are part of our organization - any advice?

現在、使用しているクレジットカードが使用できなくなるので 新しいカードを登録したいのですが、 どうすればいいのですか？

Has anyone attempted to monitor Box Drive for sync errors from a system standpoint? Currently, as an admin I have to rely on the user to see the notification and report it which is not reliable. It would be great if Box Drive actually logged errors to event viewer but I have not found anything there. There is the Box Drive log files but I have no clue where to start looking in those. I asked support what file those are logged to and how it gets logged and they refused to provide any help. The only other solution I got from our account manager was to talk to Box Consulting and pay them to build me a solution to monitor their app. 

Kindly solve as soon as possible

I clicked on an eBook link and it downloaded to my box app,. I have tried everything to get rid of it but there is no option to drag it or right click for the trash. it has the option to 'leave file" but that does nothing. I've tried via the app and ive also tried on my pc. What am i missing? Please help. 

Okay, so starting yesterday, is anybody else suddenly unable to post comments on PDF files using Adobe Acrobat for Box? Every time I try to post a comment, it comes up with a little red error box that says "We were unable to post your comment, please try again." I've tried signing in with several different browsers, but it didn't help.

I am unable to lo into Box. I have Evermusic linked to Box. That app could not access my account. I changed my password twice. I tried to log in again on the music app, the Box app and on Safari and I still cannot log in. Thanks.

I want to add  a user as a viewer but cannot. Could you suuport? ①Group adress regiter：Invitation does not reach ②personal adress ：Invitaion reaches but the link is always out of date ※The invitaion is send and acessed in less than 10 minutes but it is out of date.

MY PAYMENT WAS DUE ENDING THE MONTH OF ABRIL/24 BUT FOR SOME REASON IT DIDNT GO THROUGH, IT HAPPENED LAST MONTH AS WELL BUT DURING THE FOLLOWING WEEK YOU GUYS PASSED THE PAYMENT SUCESSFULLY. HOW CAN I MAKE THE PAYMENT FOR THE MONTH OF ABRIL

I try to dowloade file, but it's show "Problems downloading archive"  How can I do?? I try other browser, Chrome,Edge,fire fox but it does not work.

Hi Team/community, we're currently working on how we can copy and move file from one folder to another in box using react.  I've seen lot of articles but nothing seems to be helping. I wanna know whether if its possible to do copy and moving file from react.

Hi! I am unable to add users (both internal and external). I am the owner of the folder and have removed 3 members (thinking it might be a capacity issue) to see that I am still unable to add other users.  I tried inviting the new users from a different browser but the error persisted. Please see attached the error message I receive after I try inviting an user.  <personal information redacted> Please advise. Thank you!

Dear Support Team, I am one of the co-administrators using your service. Currently, I have access to the administrator console, but I am facing an issue where I cannot add new licenses or users. Specifically, the buttons for "Purchase License" and "Add User," which should normally be visible, do not appear on the console. Regarding this issue, I have the following questions: 1.Despite having co-administrator privileges, why are the options to purchase licenses and add users not displayed?2.What steps should I follow to enable these functionalities?

My account is full, but I had deleted a lot of files days ago.Please, run script to correct free space. Thank you.

Due to I miss this verification mail, I currently cannot login BOX in using the verification code. How can I do the next step?

Hi, I recently got a new computer (MacOS Sonoma 14.5) and updated from Box Sync (what I used in the past) to Box Drive. 1. What is the difference between pressing the cloud icon to download something in `Box Drive` (which I did for all top level folders), vs right-clicking in Finder and clicking `make available offline` for each folder? The wording between the seem redundant 2. When I installed Box Drive, as expected, it uninstalled Box Sync. However, the archive folder it made, seems to be identical to the Box Drive folder; they both contain everything. Is this expected behavior?

I tried to create my password because a folder where I was invited required the stronger password. But I get an error when I tried to do it by "my icon" -> "account setting" -> "create password", I get an error. What should I do it?

Hi, I would like to create a fold in box but the "New" is greyed out. I am unable to create a new folder. Whom should I contact for the new folder creation? Thanks.

On my MacBook Pro the icon in the menubar is greyed out and won't respond when clicking on it. I tried restarting and reinstalling Box.