Support Forum

Hello, I am not receiving the reset password email. I have checked the junk/spam folder and nothing. Is there something wrong on your side? Please resolve this issue of mine as soon as possible. Thanks

Hello Box Community, I am currently working on a project that involves downloading audio files from Box using an audio URL. My process involves authorizing with Box using OAuth2 and then attempting to download the file. Here are the steps I am following: Authorization: I am using a POST request to authenticate with Box using OAuth2. The request includes the following parameters: grant_type, client_id, client_secret, box_subject_id, and box_subject_type. The authorization process completes successfully, and I receive the access token. Retrieving File Information: I use a GET request to the following endpoint to retrieve the file information: https://api.box.com/2.0/shared_items?shared_link=${shared_link} This request works correctly, and I am able to obtain the file ID and other details. Downloading the File: I attempt to download the file using a GET request to this endpoint: https://api.box.com/2.0/files/:file_id/content?access_token=${accessToken} I ensure that both the access

I have a 50Gb storage allocation. I had around 44gb of data in my Box. I accidentally made all my files "available offline". That apparently caused my storage amount to increase and exceed the allocated storage limit to the point that my files no longer synced. The "Problem Items" box had the message that I had exceeded my storage allocation. To fix the problem, I reversed what had been done and changed all files and folders back to "on line only". Unfortunately that did not fix the problem. Then I removed all of my files and folders from BOX to empty it with the idea that I would put them back once the account shows zero data stored. That partially worked. Used storage was reduced but stuck around 30Gb. Two days later, account still shows almost 30Gb of used storage in there! Upon research I found that according to Box: "Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect o

Cannot create an account How should I register a company account for an email address that has already been invited by another company?

When I open the Box Sign sign-in page, I cannot proceed past the screen displaying the Box Sign icon. What could be the cause of this?

Unable to log in although have a user name and password

My work account has been deactivated, with no notice, and the administrator is longer part of our organization.  What do I need to do to reactivate it? <personal information redacted>

Any movement on the Adobe Bridge - Box Drive compatibility issue? Half of my team work on MacBook Pros with the M1 chip and we are heavily dependent upon using Bridge with Box Sync for creating contact sheets or finding our image assets. I know Sync isn't supported on the M1 chip but without Bridge finding the Box Drive files, we are at a precarious standstill. I don't want to have to move away from Box but if we can't resolve the issue, that might be our only alternative. Has anyone found a suitable workaround? thanks in advance

Sales

Box Drive - it appears that only some folders/content within folder is not shareable with BOX Drive.  I can get a shared link from the web browser version, but not through BOX Drive.  This is not all folders/content, only a select few folders.

I create a new folder on my mac, using box desktop software. I try to rename it. But the new name does not "stick" - and I have rename it (sometimes a few times) before it stays.  Anyone know how to fix so folder rename sticks first time?  

I am trying to transfer files from one box account to another. While doing this, I accidently deleted my files. I'm trying to restore them, but only some restored. I need help from Box to restore all the files please. Please reach out to me. 

Hello, Could you please confirm if I remove an expiration date from a shared link so it remains always available, will this default to this way for all upcoming shared links? Or must the expiration date be set manually to never expire each time I want to share a link?  Thank you, Alison

Hello, I have a user with a box error not allow her to open Box for Office and edit via Microsoft Word. The image below is what is displayed when we try installing Box for Office on the web portal of box applications Troubleshooting steps we have completed: 1. Unistall Box for Office and Box Tools - Restart and Re-install 2. We have removed Box applications from the web portal and added them back, but Box for Office will not verify. 3. It works via another profile on Chrome so we know the Box for Office is working, but for some reason it will not verify on any of the Chrome profiles.

Hello, We have 6700+ share links going back to 2006. We suspect they may have been created due to an older Salesforce integration (all files uploaded to Salesforce were copied to Box, and then inexplicably had a public, no-auth-needed share link created) We've set our 'Shared links expiration' setting to 2 years (730 days) to try and clean some of these old Shared links. 1 month later and all of the old Shared links are still there. Also - files continue to automatically have public Share links created for them, attributed to an admin account that is for sure not creating these links. We've disconnected everything from Box that we can find, and yet the Share links continue to be created.1.) how do we get the Shared link expirations to start working 2.) how do we figure out why they're being created in the first place?

I cannot login because I believe I don’t have that email anymore

Hello, I have a user who is recieving this error while attempting to access the Box app on an Android s23. "Attempt to invoke virtual method 'boolean android.content.IntentFilter.hasAction(jav..." Can I get some help, please?

I am aware that we can edit a .xlsx using the 'edit as google sheet' function. But how we convert an xlsx file so it always opens as a google sheet and it appears as a .gsheet file on Box Drive?

Hi, Storage size shown is wrong. Can you help me please ?

Hello,   my Problem is with Windows 11 Pro 23H2 and Box Drive. Box Drive ask me often about Login name and passwort. I must write often new my account Data and the Box Drive then connect again. Can you please fix it and helb me?   best thanks. 

Only a few files remain (which you can delete if necessary), but despite that my Box Folder thinks it is full. Can you clear it out please? Thanks

Is there a way to automatically shorten file path names? I have hundreds of files that have long file path names and I am trying to upload them in File Explorer but their names are too long. I cannot manually adjust them because there are too many files that have long names and I tried to save them elsewhere but the issue persists. Has anyone run into this issue? If so, is there a way to automatically shorten file path names within the Box platform? I know other providers like Datasite have this capability, but hoping box has something similar that I can utilize. Thanks so much

I have replaced my phone recently and that info for my privat Account<personal information redacted> didn't get moved over. Can someone help me get my 2FA reset or disabled so I can set it up again?  Thank you in advance for your help.

hello,  My storage space is not correct. Account storage has reached its limit. Please do the needful. Thank you

We have a missing folder with dozens of file in it and it is missing. It disappeared a few days ago. It's not in the trash and does not appear on a search. How do we find and restore the folder? The folder name starts with ply23472...