Skip to main content
Question

Need to open a ticket, cannot open files with local or web applications

  • May 27, 2025
  • 1 reply
  • 12 views

Forum|alt.badge.img

At our Main location, I tried Box via the web browser, when I try to open a file, it tries to use Word on the Web, but can’t connect to the server and can’t open the file. This is the case for numerous people at this location. At our Prospect location, this is not a problem.

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Getting this when I try to open a file via the browser and web app: gpr01HZSTX3MV894G53FZAW8FRNR0.png