cannot receive any email from box

Hi Sayaka,

Welcome to Box Community and glad to assist!

I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list.

Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

Please make sure that your email client is not blocking emails from

• box.com
• notify.box.com
• reply.box.com
• track.box.com

You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.

Thanks for posting! 

Hi Rona

thank you for your response!

i checked my email and blocked emails from box accidently.

thanks for your support.

then my assistant was also unable to receive any email so could you check his email address?

it doesn't blocked emails from box. no junk, spam folder. also he contacted to IT department but they didnt fix it.