I don't use box, but I provide support for my clients who do and they're saying that they noticed this week they're unable to select text in box previews anymore - they just want to be able to copy text out of box documents (docx) and paste it into another application we use, but they're saying that now whenever they try to highlight, they just get a comment box, which I have tested and verified happens on my end as well. Is there any way to allow them to select text without the need to open the file in word? We want to avoid opening it in word because they have to copy small snippets out of lots of files all day, and the ~10 seconds to open each document really adds up over time.
Hi James,
Welcome to Box Community and happy to assist!
As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Support.
At this rate, please get in touch with your internal helpdesk team for immediate assistance.
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