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I need to change the primary email

  • May 27, 2025
  • 1 reply
  • 7 views
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I need to change the primary email nut when i am trying to link new email or add new user so it will became co admin it's asking to validate the domain, so please help

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi there, 

    Welcome to Box Community and glad to assist!

    To add and validate your email domain:

    Adding a managed domain consists of three separate tasks:

    1. Add the domain and get a unique code (also known as a hash).
    2. Create a new DNS record for the domain with the unique code.
    3. Validate the domain.

    For the complete instructions, please visit this Community article. 

    Thanks for posting! 


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