Skip to main content
Question

Email already used in a Box account but not associated with an enterprise

  • May 27, 2025
  • 2 replies
  • 99 views
Forum|alt.badge.img

I'm attempting to add a managed user but I keep getting the above error. I had the user log into their account that was already using that email and had them delete their previous account. We are still getting the same error and are unable to get them added. Is there another solution to get this user added?

    2 replies

    Forum|alt.badge.img

    Hi Michael, 

    Welcome to Box Community! 

    To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

    Forum|alt.badge.img

    Greetings Rona,

    We have the same issue - and there does not seem to be a way to create a ticket to get it resolved.  Can you assist for us as well? 

    Terms of ServiceAccessibility statement